David P.
Received the incorrect product
Received the incorrect product. You did bad.
Response from Spa and Pool HQApr 13, 2022
David, Thank you for your email today. If I understand you correctly you say you ordered Bromine Tablets https://www.spaandpoolhq.com/spapure-bromine-tablets-4lb/ We have not had bromine tablets in stock for about 3 months as you can see by the link I provided. I have also attached a copy of your sales receipt which you also have access to by logging into your account. https://www.spaandpoolhq.com/login.php As you can see by the sales receipt attached you purchased Qty: 2 Code/SKU: HAV-50-9022 Product Name: SpaPure Granular Chlorine 4 lb Price $84.39 USD Total $168.78 USD https://www.spaandpoolhq.com/spa-pure-chlorine-granules-4-lbs/ Per our terms and conditions https://www.spaandpoolhq.com/returns-and-exchanges/ The following wording comes directly from the product pages listed in the following URLs https://www.spaandpoolhq.com/spa-pure-chlorine-granules-4-lbs/ https://www.spaandpoolhq.com/spapure-bromine-tablets-4lb/ Returns and Refunds: SpaPure Granular Chlorine is categorized as a HAZMAT Product by the USDOT. We are a HAZMAT shipper therefore we have approval to ship the product out by following USDOT guidelines. This does not cover the customer shipping product back though, Therefore the product is non-returnable or refundable. https://www.spaandpoolhq.com/returns-and-exchanges/