SoylentReviews of soylent.com

Wanted a soy alternative to dairy nutritional shakes. This company seemed great. i placed an order to an address that was supposedly in Ontario CA. My card info seemed to go to all these weird sites to complete transfer and then buffered endlessly. My bank called me to say a scam charge was coming from CHINA! WTF! A company called Kinsolve was trying to process my card

I’ve been a regular Soylent customer for nearly two years and relied specifically on their Cacao Powder. The earlier version was excellent — rich, creamy, and genuinely enjoyable. The recent tubs I purchased are materially different: noticeably thinner, diluted, and far less flavorful. This change occurred with no notice, no disclosure, and no labeling update, despite continued use of the same version designation. This isn’t just subjective taste. Numerous other customers have independently reported the same degradation, which strongly suggests a systemic quality issue rather than a one-off batch problem. What makes this worse is that Soylent has had chronic inventory and communication problems for years. Products regularly disappear without explanation, cacao pouches vanished entirely, and the “back in stock” notification system has never once worked in my experience. Customers are left guessing where and when products might reappear. I spent weeks communicating with Soylent support, provided photos, lot codes, and detailed comparisons, and was repeatedly told the issue would be escalated and “gotten to the bottom of.” The final response was a $25 goodwill credit — with no acknowledgement of a quality problem, no explanation, and no assurance that anything is being fixed. Given the time, expense, and scope of the issue, that offer was frankly insulting. This isn’t about a refund. It’s about transparency, accountability, and trust. Soylent appears unwilling to acknowledge quality degradation or communicate honestly with long-term customers. Between inconsistent product quality, unreliable availability, and poor transparency, I’ve lost confidence in the brand.

I drank soylent for a month. It was fine. I had it on a subscription so it came again the next month. This time the box it came in was absolutely covered in power. I opened it and power flew everywhere. I contacted support about my exploded bags of soylent and they literally ignored me. I sent pictures, sent many follow ups and the only response I got was "Since we haven't heard back from you yet, I'll go ahead and tentatively mark this ticket as solved." I contacted them again several times after this and they still never responded. Their websites a mess and idk this company just leaves a bad taste in my mouth. Don't recommend.

Soylent promised a refund via email but never honored it, leaving me with both the unwanted product and the full charge. On June 5, 2025, their customer service team clearly stated in writing that I would receive a refund. They instructed me to return the product, said the order would be canceled, and confirmed I would be refunded once it was returned. I followed their instructions and hand-delivered the unopened box to FedEx the next day, marked “Refused – Return to Sender.” FedEx did not provide a tracking number because return to sender shipments do not require one. I was told it would be handled internally. Unfortunately, the same package was mistakenly delivered back to my home on June 15, after I had already left the country for international travel. I was not present to address the error, and I planned to return it again upon my return in August. In the meantime, I contacted Soylent again, explained what happened, and asked them to honor the original refund. They stopped responding completely. I filed a dispute with my credit card company, Capital One, and submitted Soylent’s own email as proof of their refund agreement. Capital One denied the dispute, claiming that the written agreement counted only as a "conversation" and not as valid proof. This is completely unreasonable. If a customer follows instructions, provides documentation, and is ignored, how else can we protect ourselves? To make matters worse, when I asked Capital One what is required to qualify for a successful dispute, they refused to tell me. Their representative said they do not disclose dispute standards to customers. This makes it nearly impossible to know how to properly present a claim. Soylent had multiple opportunities to fix the issue and follow through on their written promise. Instead, they chose to ignore a customer who followed all instructions. To other customers: Soylent’s products might be fine, but their customer service is unreliable and unaccountable. If anything goes wrong, you may be left without support or resolution. I recommend saving every email, screenshot, and call log if you choose to order from Soylent. One mistake or gap in their response may cost you both time and money.

I placed an order and was so excited for my month supply. It’s expensive. A full 7 days later, I still hadn’t received any notification about my order being processed/completed/shipped or anything. I emailed, with no response. I sat in the help chat for over an hour to finally get some assistance only to find out that because of ONE flavor in my case being expired, they had no estimated time frame on when I would get my order and offered a refund. What kind of company just ignores their own supply chain issues and doesn’t inform the customer about the status of their order? It would’ve been nice to know before I’m waiting over a week to even find out what’s happening with my order. Who knows how long my order would’ve sat in limbo to be fulfilled! Poor communication and created a very very very unhappy customer on the service alone.

Total scam company. They have a great product, I've used it since 2016. They got kicked out of Canada because Canada said it wasn't a meal replacement, but they worked with Canada to get back here. Started purchasing it again as soon as they came back. However, I've noticed that now that the company has been established for a while, scummy business practices have been slowly implemented. For example, if you need help with an order or a subscription, they will wait until after it has been sent so that there is nothing they can do to help you. More recently, they've been having supply issues. They charged me for more than $300 worth of product when they didn't have stock, which meant they took several months worth of subscription charges from my card without even having the product, then when I emailed about it, they were dismissive, unresponsive and didn't actually read my concerns. I also noticed that when they restocked, they opened orders to new customers first and then dealt with the subscription customers after. It wasn't until I emailed them to say I would get the product sooner if I made a new order than wait for them to send the $300 worth of stuff I already paid for, that they finally sent it. After that, they charged me for my next subscription right away even though they messed up the order dates and should have rectified this before sending it. I emailed them about that and they responded after sending it so that no refund could happen. At this point I moved the next delivery date to the summer since I had over $400 of their product sent to me. Recently, I got an email confirming a new order. I emailed immediately because I did not authorize this. Once again, they did not respond until after it was sent so that they can say it can't be refunded. But this time I am disputing it with my bank. Soylent claimed I did not change the order date, and it's rubbish that they've already been so shady and then their system didn't record my change so I'm getting charged again? Pure scam. Do not trust them. I still stand by the product but the people behind it are now just like every other corporation. They don't care about the customers because if they did, I'm someone who has supported them since before they got kicked out of Canada, I still give the product credit, and here they are, screwing me out of more money and giving no customer service to rectify it. Disgusting.

Genius contest on instagram and Facebook in which they said the correct answer was a prime number, and then they said the correct answer was 120 which is NOT a prime number. They refuse to fix this incorrect challenge and award the right winners or even explain themselves after dozens of emails.

I bought Soylent because years ago I remember the ingredients being decent. However, after buying it recently, I realized that this formula is filled with natural and artificial ingredients. I tried to cancel the first order, however, I got no response to that attempt. When I tried to cancel the subscription from my phone, the button to cancel didn't even work! I had to cancel from my PC. It's really sad what happened to Soylent. I am staying away from Soylent now.