ARTHUR Y.
Underperforming through the wall a/c…
Underperforming through the wall a/c device. 10 degrees off independent digital thermometer comparison readings. Room reads 84 degrees and unit reads 72. All doors and windows closed. manufacturer cancelled warranty on new purchased internet unit even though replacing prior unit and dedicated a/c outlet was already installed by prior owner electrician and normal functioning at matched voltage. Simply took it out of the box, followed instructions and replaced old unit and plugged in. A/C appears undercharged. No HVAC companies repair these. Contacted 5 well established reputable local HVAC service firms to have an evaluation. Nice optioned unit, but doesn't work. Heat works. Five stars for options on it. 2 stars for function. Specification on unit should cover 1 bedroom house and square footage. last one did. (GE brand).
Response from southminisplits.comOct 15, 2024
We’re sorry to hear about your experience with the through-the-wall A/C unit. It’s frustrating to encounter such significant discrepancies in temperature readings, especially when the conditions were optimal for operation. The fact that the manufacturer canceled the warranty despite your proper installation and use is understandably disappointing. We recognize that underperformance and the inability to find local HVAC support can be particularly challenging. It’s good to hear that the heating function is working well, and we appreciate your feedback on the options the unit provides. However, we want to ensure you have a fully functional cooling system that meets your expectations, just as your previous GE unit did. If you haven't already, we encourage you to reach out to our customer service team. We are committed to assisting you and finding a resolution for your situation. Your satisfaction is important to us, and we want to ensure you have a positive experience with your purchase. Thank you for bringing this to our attention.