SoundropReviews of soundrop.com

Absolute scam

I gave it a chance a while back even though it had bad reviews. But now I know why! To send a release, it all seems ok, but it is not! Until one wants to make changes. I have been trying to have my new artwork updated for my release for over 2 months now, to no avail. What angers me the most is that supposedly the AI chat opens a ticket for a human assistant; still, they make it look as if one is replying with a human, and it is not true! How do I know this? In one of the replies, I sent a video of the steps I took inside the Soundrop platform to show that they have issues at their end; then, in their supposedly human reply, there was no mention of a message appearing. Then I started thinking, is this a human or a machine, so I asked that question in my reply, and the answer was that I was conversing with a machine and not a human! There should be an entity online that should ban Soundrop from doing business as a music distributor!

scammer company, 0 support there exist zero people to answer also they will steal your money and lock your account, stay away

Soundrop support is completely non-existent. A database bug ("Ghost Track / Unexpected Error") occurred on their end and locked my ISRC (QZHN72633846). I submitted Ticket #5129101 on Feb 10th. It has been 16 DAYS with zero response. My release schedule is ruined. I cannot delete the ghost track, and I cannot move forward. I will change this review ONLY when an engineer clears this database error. Fix Ticket #5129101 immediately. My release has been completely blocked for over 3 weeks because of a system crash on Soundrop's end. Their system generated an "Unexpected Error" and locked my ISRC (QZHN72633846) as a "Ghost Track" in their database. Account Manager David A. finally replied to my Ticket #5129101, only to tell me there is "no update" and no ETA from the Dev Team for a simple database purge. This is completely unacceptable. You are holding my music hostage. If your system is this broken and your Dev Team cannot fix a simple database error in 3 weeks, you need to manually release my stuck ISRC immediately so I can take my music elsewhere. @DowntownHoldco, is this the standard of service you accept from your companies?

I have been trying to get the Soundrop customer service team to take down a release for over two years now. Every time I actually speak to someone (which is once every few months/sometimes once per year), they say that they will issue the takedown notice. Well, they have been saying and (allegedly) doing this for years and nothing has happened. It's pretty wild that they can hold someone's art hostage like this and not actually address the concern - especially after an artist trusts them and their distribution processes with their art itself. Not cool at all. They don't listen when you tell them something and they certainly don't answer your questions. They just repeat the same thing over and over again and say "it looks like this has been resolved". Well, it definitely hasn't been and I've been telling them that. No acknowledgement. I've worked in customer service my whole life and this is truly some of the worse I've experienced - and I used to work in the airline industry. Let that sink in! 😅

They blocked my account and I still owe them money. I kindly asked them to send me my payment but they keep refusing sending it. Don't you ever create an account here. It is unprofessional

The worst can happen. The website is broken; nothing works, and the load time is two minutes. Support—absent. I submitted the payment and tax information in November; however, there has been no review and no payments since. Awful! Stay away!

No payment this month. And for my question last time, it was 1 year ago, still no reply.