V M.
Do not buy!
Do not buy!! First issue $20 automatically deducted from your purchase no matter what whether you liked it or not plus you pay to return the wig yikes I paid $14 for priority just to make sure they received it. My wig smelled of Fish. Very difficult to wash out and the wig was very dirty the color also changed upon washing. Cheap lace front looked like fish netting. The front of the wig without lace was also awful short cut hair thank goodness it had bangs to cover. All there responses we’re we’ll take $5 or $8 off very poor product save your money not worth the trouble. Oh the wig cap are very heavy and Hot to wear I kept one wig because not worth it to send back. BUYERS BEWARE
Response from SOUL LADYApr 11, 2025
Hi, Vanessa. Thank you for sharing your concerns, and we sincerely apologize for the frustration you’ve experienced. We take all feedback seriously and are committed to resolving this matter fairly. 1. We strive to provide quality products and excellent customer service, and it's clear we fell short of your expectations. Regarding the return and refund process, we understand your concerns and are reviewing our policies to make this process easier and more transparent for our customers. 2. Please rest assured that all our wigs undergo thorough inspections and strict disinfection processes before shipping to ensure they meet the highest standards of quality and hygiene. 3. About the short cut hair on the front of the wig, please reach out directly at [email protected] with your order number and the attached images. This will help us better understand the facts and offer you a more suitable resolution.We would like to resolve this matter to your satisfaction. Best regards, Soul Lady Wigs