SOUL LADYReviews of soulladywigs.com

Response from SOUL LADYOct 25, 2024

Hi RA Jones, We’re sorry for any inconvenience in locating our return address! Please allow us to assist you through email. Please contact our customer service [email protected] by email for return instructions. Feel free to reach out if you have any questions about the return process, and we’ll be happy to help! Best regards, Soul Lady Wigs

Response from SOUL LADYOct 10, 2024

Hi Dorothy, Thank you for your feedback ! We’re sorry to hear that the wig didn’t look exactly as expected. We aim for our product images to accurately represent the wigs, and we'd love to help you find a style that better suits your needs. If you'd like, please reach out to our customer service team at [email protected], and we’ll be happy to assist you further! Best regards, Soul Lady Wigs

Response from SOUL LADYJul 2, 2024

Hi DWhite, Thank you for your feedback. We're pleased to hear you find the wig beautiful and manageable. We apologize for the sizing issue with your recent custom order. We appreciate your understanding and would like to offer you a customized wig free of the customization fee on your next order. Please reach out to our customer service team when placing your order, and we will ensure the size is perfect for you. If you have any further questions or suggestions, feel free to contact us. We want to ensure you have a positive experience with our products. Best regards, Soul Lady Wigs

Response from SOUL LADYFeb 27, 2024

We apologize for the inconvenience and disappointment you've experienced. We strive to provide accurate representations of our products on our website, and we regret that the wig you received did not meet your expectations. Your refund should have been processed promptly upon receiving the returned wig. Could you please provide us with the tracking number of your return package so we can investigate the status of your refund? We value your feedback and want to ensure that we address your concerns promptly. Thank you for bringing this to our attention.

Response from SOUL LADYJan 19, 2024

Dear Barbara, we're delighted to hear that you find your wig nice and soft! Your satisfaction is important to us. If you have any specific styling tips or if there's anything you need assistance with, feel free to reach out. We're here to help make your wig styling experience enjoyable. Thank you for choosing Soul Lady, and we hope you achieve the perfect look with your new wig!

Response from SOUL LADYJan 19, 2024

We're thrilled to hear that you're impressed with your first human hair salt and pepper wig! It's wonderful that it looks nice on you. If you ever decide to order another shorter style, we're here to assist you. Your satisfaction is our priority, and we appreciate your positive feedback. If there's anything specific you'd like assistance with or if you have questions about other styles, feel free to let us know. Thank you for choosing Soul Lady!