SOUL LADYReviews of soulladywigs.com

Response from SOUL LADYDec 31, 2024

Hi VB, Thank you for sharing your feedback. We're so glad to hear that you love the hair and that it straightened beautifully! We sincerely apologize for the sizing and lace issues you encountered, as well as the discomfort with the ear tabs. Your feedback is really valuable to us, and we're committed to improving our products. For the lace cut, we’ll make sure to double-check these details for future orders. As for the sizing and ear tabs, we understand your concerns, and we’d love to offer a solution to make things right. Could you please contact us at [email protected] so we can assist you. Best regards, Soul Lady Wigs

Response from SOUL LADYDec 24, 2024

Hi Cheryl, Thank you for your feedback, and we sincerely apologize for any dissatisfaction with your wig. We want to clarify that the wig you received is made of 100% human hair, as specified in the product description. If the wig does not meet your expectations in terms of color or fullness, we would like to work with you to address these concerns. Please email us at [email protected] with your order details, and we’ll do our best to find a resolution that meets your satisfaction. Your feedback is valuable to us, and we’re committed to improving your experience. Best regards, Soul Lady Wigs

Response from SOUL LADYNov 7, 2024

Hi Viola, We’re sorry to hear that the wig didn’t meet your expectations. We understand how important it is for the product to match what you see online, especially for a first-time order. Please reach out to our customer service team—we’d love the opportunity to assist you and help make things right. Thank you for sharing your feedback with us. Best regards, Soul Lady Wigs

Response from SOUL LADYOct 29, 2024

Hi JJ Jaggers, We're sorry to hear that you’re not satisfied with the quality of the wig. Your feedback is important to us, and we take it seriously. We strive to provide the best products, and it’s disappointing to learn we fell short this time. If you’d like, please reach out to our customer service team so we can assist you further and find a solution. We appreciate your understanding and hope to improve your experience with us. Best regards, Soul Lady Wigs

Response from SOUL LADYOct 14, 2024

Hi Catreena, We sincerely apologize for the disappointment with your wig purchase. It's important to us that our customers feel satisfied with their products, and we regret that your experience didn't meet your expectations. We’d like to make this right for you. Please reach out to our customer service team so we can discuss possible solutions, including compensation options. Your feedback is valuable, and we truly appreciate the opportunity to improve. Best regards, Soul Lady Wigs

Response from SOUL LADYOct 12, 2024

Hi Cathy, Thank you for your feedback, and I’m truly sorry to hear that the wig you received did not meet your expectations. I appreciate your recognition of the timely delivery and the correct style, as well as the gray coloring. Regarding the fly-away hair and split ends, this is not the quality we aim for, and I apologize for any inconvenience it has caused. It sounds like you're already taking some steps to style the wig, but if it still doesn't meet your expectations after that, please feel free to reach out to our customer service team at [email protected] . We’re also constantly working on improving our products, and your feedback helps us to do so. Thank you again for giving us the opportunity to improve. Best regards, Soul Lady Wigs

Response from SOUL LADYOct 4, 2024

Hi Mary, Thank you for your feedback! We're glad to hear that you found the quality of the hair topper beautiful, though we're sorry the color was darker than expected. Online images can sometimes vary due to lighting, but we appreciate your understanding. When you're ready to order a lighter one, feel free to reach out, and we'll be happy to assist in selecting the perfect shade for you. Best regards, Soul Lady Wigs

Response from SOUL LADYOct 4, 2024

Hi GMoore, Thank you for your honest feedback. We’re truly sorry to hear that the wig didn’t meet your expectations. We understand how frustrating it can be when the style or color doesn't match what you envisioned from the photos. It sounds like the length and styling have posed some challenges, and we’d like to help make things right. Best regards, Soul Lady Wigs If you’re still interested, we can offer you assistance with styling tips or, if you prefer, we can discuss an exchange or alternative options when you return from your trip. Please don’t hesitate to reach out when you have time. Safe travels!