SOUL LADYReviews of soulladywigs.com

This looks nothing like the video. Also the wig smells. I looked at some of the videos of people wearing the wig and they mentioned products that they used on the wig. I will wash the wig with some of the afore mentioned products to see if that improves the look, texture and smell.

I have already written a review and have had correspondence with SoulLadyWigs. Since receiving the wig it has been frizzy and tangled. Not at all what i would expect from a real hair wig. Soul lady response was a repeat of what is on the instructions for care. I sent a video showing how tangled it was. The wig was expensive for me and I would not have treated it badly. It continues to shed and the only way i can prevent as much shedding is to not use a comb but just my fingers to loosen the knots when conditioning. It is now much thinner and soon i wont be able to wear it. There are mixed reviews here, so myself and the other ladies with the same issue must have received bad ones. Very disappointing.

My name is Diane. I purchased a ponytail, salt and pepper. . The hair received was at first cool. However by the second daycurls disappeared and the hair became frizzy. I sent numerous emails. Response from the company sorry you are disappointed

I've purchased over $1,000 worth of human hair wigs from Soul Lady, on my recent purchase they sent me two wigs in a bag that resembles something like Temu, Shein, or Ali Express would send! The plastic bags and description stickers looked old and used! I did not get a box nor did I get a silk bag like I've received in the past! I like to store my wigs in the silk bags for longer preservation. I even paid an extra $60 to have my wigs custom made for a small head. However, when I tried them on, no customization was done! The wigs were still too big and one wig had more hair than the other. They did not look like they were 180 density as advertised. This is unacceptable. I sent 3 messages/ emails to Soul Lady to address theses issues with no responses. In the past when they were requesting a extra payment for wig customization; they would respond immediately! Is this a way for a company to treat a loyal customer? The total cost of this purchase was $320.49 Does this amount not warrant a box or silk bag? I purchased the wigs on July 20,2025 and received my order on August 1,2025 Soul Lady is taking advantage of loyal customers! I donot recommend Soul Lady nor will I purchase from them in the future. They lost a good customer. 😒

I ordered the unit in a small for an additional $30, so imagine my surprise when it was a medium with a draw string. I could make into a small by pulling the draw string. Not to mention I ordered a 14” and when my beautician measured it, it was a 12” at best. When I emailed them regarding the fact that this did not match what I ordered, it was horrible, and asked why did I pay an additional $30 for a draw string, here are some of the replies I received: ********************* A.) FIRST EMAIL TO GET ME TO KEEP THE UNIT - In order to better meet your needs, we are willing to cooperate to the best of our ability, and apply for a 10$ as a compensation ,how about you? B.) ABOUT THE DRAW STRING USED TO MAKE A MED WIG INTO A SMALL & THE $30 UP CHARGE - We sincerely apologize for the unpleasant experience and would like to explain our product. The item you received is our upgraded mesh cap, designed to provide enhanced comfort for the head. It is suitable for head circumferences ranging from 21 to 23.5 inches. Regarding the drawstring, you can use it to adjust the cap if needed, or leave it unused – it does not affect the overall wearing of the headgear. C. ABOUT ME BEING SUFFERING FROM ALOPECIA AND BEING BALD - Hi friend, Our upgraded mesh cap is elastic and comes with a drawstring, which is very suitable for you. It won't damage your scalp and can also help adjust your hair cap So you really can not consider accepting compensation and keeping the wig ? D.). AGAIN TRYING TO PERSUADE ME - The upgraded mesh cap is more expensive, costing twice as much as before, but our customization fee has not changed. if you do not like ,we will increase the compensation to 30$ ,how about you ?I have already tried my best to help you to meet your requirements . But if you insist ,we would like to further understand: How would you like us to solve this problem for you?Whether it is through returns, exchanges, or other means. Pls let us know your decision. Have a nice day ! E.) HOW THEY WANT YOU TO MAKE EXCHANGE BEFORE RETURNING - To make the exchange smooth, please follow these steps: 1. Place a New Order: Click this link and order the desired product directly. This ensures that you secure the item you want promptly. $25 discount ,code: BLady
Note :if you order,pls let me know ,i will help you to make a note about the drawstring.
 Return the Current Item: Kindly return the item you no longer wish to keep, ensuring it meets our return policy guidelines. This will help facilitate the exchange process smoothly.
By following these steps, you benefit from a faster exchange process. Once we receive the returned item, we will promptly process the refund of your returned package （A $20 restocking fee will be deducted from your order, but we will provide you with a $25 coupon as compensation, which you can use it when you purchase a new hair.）. This way, you can enjoy your new product without any unnecessary delays. *****WHAT HAPPENS IF THEY SAY THE DIDNT GET BACK WITHIN 15 days?? F. )IF YOU DON’T KEEP IT- If the wig doesn’t meet your expectations, you can return it for a refund or exchange it for another product within 15 days of receipt. Please note, that a $20 restocking fee applies, but we’ll also give you a $25 coupon for your next purchase. This is customized product ,if return,the final refund is 163.88$

I guess I should have read the reviews. I ordered what I thought was a custom wig, however the wig is too big. I took the measurements and it fits the same as an off the shelf wig. The color is beautiful its hard to find dark salt and pepper wigs. I’m disappointed I really was expecting a wig that was going to fit my small heas

This is not the Wig I ordered😕 I ordered #SL21290. I'm disappointed and upset with your ordering process 😔.

I was under the impression when I received my wig that it would be styled the way it was shown on the advertisement. My wig came partially curled with poor cutting on the ends. I wasn’t aware that I would have to initially curl it myself.