SOUL LADYReviews of soulladywigs.com

I purchased a $110.00 wig from Soul Lady. The wig didn’t look the same as advertised in the pictures, and the ends were sticking up and wouldn’t lie down no matter which way it was turned. I immediately contacted Soul Lady to request return instructions, and hence the back and forth of emails with them began. Them advising what I could do with wig, from styling, to keeping the wig for maybe a quarter of the purchase price, to requesting photos. I answered every one of their emails including sending numerous photos of the wig showing that it was just as received. I continued to reiterate I wanted to return the wig, and requested return instructions and approval. It became apparent with all the back and forth emails that they were trying to run down the time so that their return policy of 15 days would run out. The finally sent instructions on how (flat rate) and where (address) to return the with a tracking number, which they requested I send to them; they would track the package and issue refund within up to 10 days. As soon as I mailed off the package I emailed them the tracking number, to which they thanked me. I later checked and after determining it had been delivered, I again contacted Soul Lady. They did not answer for a couple days and when they did they said they had to check at a warehouse that would take a couple days. I do not hold out any hope that I will be getting a refund. I will never order again from Soul Lady and I recommend that no one else does either. Normally, I never order anything without checking reviews; however, this time I did. This is exactly why I believe reviews are important. And according to the reviews I’ve seen regarding their return policy I see I’m not the only one.

Wig was nothing like pictured and the size was seriously too small although my head measurements match was was listed on the website! I will not order from your firm again!!

TERRRRRRIBLE return policy. They are charging me $20 to return the wig plus shipping. The wig was $88.99. I just wish I never ordered from this company

I am sending the wig back to you because it was not as it was in the picture. The wig is mostly black, and my hair is peppered whiter. It looks horrible on me; therefore, I'm sending it back for a refund.

I placed an order on 7/11 and still waiting. The only thing I have received is an email offering me 15% off on my next wig if I take down my review. Ladies at this point I’m just requesting what I have already ordered.

April, 2024 I purchased a $129.00 from soul lady and after wearing wig for 2 weeks I noticed the lace top began to deteriorate. I applied nothing to my hair or the wig to contribute to the destruction of the lace. When contacting soul lady I was told because I wore the wig they couldn't do anything. After numerous text and emails I made to them their last response was to send me a YouTube link on how I could sew and repair the wig myself! Please beware of Soul lady's customer support and product before purchasing a wig from soul lady!"

After 5 months I got my refund. I had to file a fraud claim with my bank and Federal Government for mail and bank fraud. I got a FULL refund I will not ever order another wig from this company the time and energy you spend getting a refund they are not worth it beware

Update: I emailed customer service and was pretty bribed in order to take down my review. I WILL NOT! This company should revise their policies and be more genuine when people are spending their hard-earned money. The fact remains, that they did not customize the unit sent to me, received an additional fee for it, got it shipped back to them out of my pocket, and kept my money. Disgusting! Unfortunately, I did not have a good, first experience with this company and I highly doubt that I would be a return customer. I ordered a custom unit and paid the additional fee via the link provided. However, I truly believe due to the time zone differences, the order for the customized unit was not received before they shipped the regularly advertised unit out. Although, the customer service rep said that it was. The unit was shipped way too fast (few hours) for it to be customized. The only good that I can say about this is that a representative was in constant contact with me, so that is the reason for the one star. I did NOT receive the item that I requested and paid for and once I explained this without budging on paying additional funds for a reshipment, this company ended up getting away with $70 of my money for a unit that was returned and not purchased from me originally. The excuse was that hair coloring is different in different lighting. I completely understand that, but you can clearly tell the difference between white and dark under lighting. I am still upset and the only thing I can think about is that I have been scammed. We have to be extremely mindful of the companies that we support because they know how to target a specific population with the names they use for companies and products. Honestly, I would Not recommend this company to anyone.