SOS MovingReviews of sosmovingla.net

DO NOT USE SOS MOVING. These people are incompetent and refuse to take responsibility for their failed services. This has been an extremely disappointing experience. They damaged our original 1940's hardwood floors during the move and have refused to accept responsibility or even acknowledge the damage they have caused. We reported the issue promptly and attempted to work with the company in good faith. Over the course of more than a month, we sent multiple emails, made repeated phone calls, and followed up numerous times seeking an update on our claim. Instead of taking responsibility or communicating professionally, we were met with silence. Our inquiries went unanswered, updates never materialized, and eventually the company stopped responding to our calls altogether. Mistakes happen during moves. What is unacceptable is a complete failure to address those mistakes afterward. A company that damages a customer's property and then ignores them for weeks is demonstrating a serious lack of professionalism, accountability, and respect for its customers. SOS Moving appears far more interested in collecting payment than standing behind its work when problems arise. If you are considering this company, ask yourself what will happen if something in your home is damaged. Our experience suggests that once there is a problem, getting a response may be nearly impossible. Find yourself another company that actually behaves like professionals.

DO NOT HIRE SOS MOVING Here’s the bottom line, they were negligent and damaged property and despite repeated attempts on my part, they will not make the situation right. The GM, assuming he even exists, REFUSES to contact me after several attempts to get a hold of him. By the way, his name is Andy, has no last name apparently, and claims “customer satisfaction is our utmost priority”. Laughable at best, but looks good on the website. SOS Moving was hired to move or belongings from CA to UT. It was a significant move, approximately 30K pounds. For the most part, the move went well. Interior furniture was wrapped before being loaded and arrived in tact. We packed the boxes ourselves and there were no issues with those items arriving in tact. HOWEVER, a significant amount of our outdoor furniture was not wrapped before it was loaded on the truck. (I have photos of the furniture on the truck at the destination showing it was not wrapped.) Of course the furniture was damaged. When I attempted to discuss the matter with our sales representative, he told me send the photos so he could start a claim. He would not give me any information on how claims were processed. The photos were sent via We Transfer and a week later SOS was claiming they had not received the photos, despite We Transfer alerting me the photos had been downloaded by SOS on the day they were sent. I sent the photos again. When they finally confirmed they received the photos, they “offered me $240” for the damage, despite damaging $7,600 of furniture. They claimed the offer was based on their policy of 60 cents / pound / item. When I asked how they arrived at that amount, having not weighed any of the furniture, they only said, “we looked it up online and we can offer you $240.” I told the sales rep the company was NEGLIGENT and that should void their “insurance payout”. I told them I wanted to costs of the repairs paid and I wanted to speak to the GM, Andy. Andy’s email address and direct line would not be provided. I was told to email him through the general email address. I tried no less than 3 times to reach him this way and he REFUSED to respond or contact me. SOS will respond to this review that the insurance policy is set at 60 cents per pound/ per item. That is the drum they beat. What they won’t say is they were NEGLIGENT in their duties. They refused to take any responsibility for their absolute failure to do their jobs and wrap the furniture to prevent it from damage. They refuse to pay to fix the furniture. Management is shady. Stay away from these guys.

**Terrible Moving Experience with SOS Moving** I had the worst moving experience of my life with SOS Moving, and I strongly advise against using their services. I recently moved apartments and hired them, but from the very beginning, it was a nightmare. The movers arrived over 20 minutes late, and immediately complained about parking, despite the fact that there was ample space to park. They never introduced themselves but whoever texted me to let me know they were on the way was named Vitalii. From the get-go, the movers were careless and disrespectful. One of the movers flipped a box labeled "fragile" upside down, and when I politely asked him not to do that, he rolled his eyes at me and started speaking to his coworker in another language. As they brought down my boxes, I could hear them banging them down the stairs, stacking heavy boxes on top of each other with no regard for the contents. I watched them bump multiple pieces of furniture on the walls and ceiling. As an artist, I specifically asked them to individually wrap my hand-painted artwork, which is extremely valuable to me. Instead, they carelessly threw my paintings into a wardrobe box with clothes, ignored my request to wrap them individually, and stacked multiple paintings together. One mover even tried to wrap a metal whiteboard with one of my paintings and I asked him to stop again. He again rolled his eyes and began talking in another language to his coworker. Their lack of care extended from my furniture to clothes as well. They left wardrobe boxes in the living room instead of bringing them into the bedroom, making me carry them myself. They seemed annoyed when I asked for more wardrobe boxes and rudely suggested I shove my clothes in to make more room. Throughout the move, the two movers continuously spoke in a foreign language, and seemed as if it was in a negative way towards me and my stuff. Their attitude changed slightly when we arrived at my new apartment, which is more luxurious than the old one. What truly crossed the line was the payment process. The mover asked me to enter my credit card information into his phone to complete the payment. He then took THREE screenshots of my card information, claiming there was an issue with the Wi-Fi. I saw him send the screenshot to someone and asked about it and he again said it was because of the WiFi. I felt incredibly uncomfortable, he then pressured me into tipping despite their awful service. I was hesitant and asked to enter the amount myself but he insisted on entering the tip himself, raising his voice and asking me "How much you tip me? 15% 20% or 30%?" and I ended up paying 15% despite my wishes. To make matters worse, he almost left with my key fob, which grants access to the entire building. I had to ask for it back before he pretended to "find" it in his pocket. Now, here's the part that makes this even more frustrating. I was actually recommended to SOS Moving by a friend who had an absolutely beautiful experience with them. She had two different workers who were kind, professional, and respectful. Her great review of their service was why I felt confident hiring them. After this horrible experience, I called customer service and spoke with Michael. He was dismissive, uncaring, and clearly not interested in resolving the situation. Despite promising to call back, I had to follow up multiple times, and he only offered to refund the forced tip, not acknowledging the terrible service. I also discovered a damaged lamp. I haven't unpacked everything, so I'm not sure what else may be broken. Overall, this was a complete disaster from start to finish. The workers were careless, rude, and unprofessional, and the customer service was just as bad. I still haven't received a proper resolution or refund for this horrible experience. I strongly recommend avoiding SOS Moving at all costs. Update: The customer service representative, Micheal, only offered to refund me for my absolute terrible experience by offering the full refund back only if I take down this honest review. Saying no, he then told me I will now not be getting a refund.

ALLES WAS ICH SAGEN KANN IST NICHT DIESEN FIRMA ZU NEHMEN. DIE HABE EIN KOMPLETTE KARTON VON DVDs GESTOLEN!!!!!! UND DA FEHLEN ADERE SACHEN GENAU SO!!!!!!

Russian Roulette..MAKE SURE YOU READ THIS and BEWARE.. Grabbed these guys last minute and they came though same day. Crew was nice but very hard to communicate with, I bought them pizza/ water, tipped them out $40/mover. However, there was an issue bringing my washer/dryer downstairs and they damaged my flooring. Additionally, there was slight damage on some other items they had moved... dents in my washing machine, metal trash can, and damage to a steel table from RH that they drug across my brick entry way and took the finish off one side. They proceeded to refund me on the spot $150 and not charge me for 1/2 hour of time, and told me that they would only charge me $150 of the $300 to move my fridge (regular counter depth fridge not a top compressor, not up any stairs) which the office said should have only been $150 to begin with. There were also other hidden fees for bubble wrapping, etc. We ended the move at night and when I saw the rest of the significant damage in the morning daylight I called the office. This is when it became an issue for me. It's been a month going back and forth after they asked for me to get a quote to fix the repairs. They went back to the crew for their opinion and offered me an additional $300 to not give them a bad review.. NOTHING Based on the actual damage they caused. I am giving up the $300 because it doesn't even sniff the repair bill and I bet they control their reviews pretty easily this way. I'd rather help steer at least one person away and pass the buck. They rig their reviews.. click on the website and then the google review link, nothing there.. just for show: they wont allow the link to post.. check out the site There is more to this, but my point for anyone reading.. BEWARE.. these guys are high volume and you may get lucky with them but if they break or damage anything you're SOL.. they simply don't care. Take a look at the photos, be your own judge.. this house was re-modeled a month before I bought it. These guys are shady which is a bummer, I wanted to like them. All of these moving companies operate on a similar model/pricing I suggest you find a different one if you value your belongings/condition of your house.

TERRIBLE COMPAMY - MOVER BEWARE Who doesn't love a bunch of good reviews, branded mover shirts, and a few pics with Snoop himself to cap it off, right? Exactly what I thought too guys, but read this before you choose SOS MOVING: A good first half of the move turned awful when movers tried guilt trip us into giving them an extra $150 to pocket, that was not in our quote for quoted move/ location/items. Things became extremely awkward, and they refused to move our couch unless I paid extra money for them to pocket or helped them physically move the couch. So ended up covered in dirt and sweat after being forced to help them move my couch up 4 stories worth of stairs on a 100+ degree day . . . . exactly what I wanted to avoid as I have chronic back issues and was the whole reason I got movers. . . . They damaged all of my custom framed prints (which I specifically asked them to wrap, but didn't), and then also wanted to charge me for the hour they spent on the phone trying to get their manager to "ok" an extra charge after I called customer service during the move. Keep reading, it gets better . . . . The movers then tried to force us to take pictures with them to post a review. They would not leave and wanted to stay and hover over us to watch us post a positive review about them/ SOS. I see from the photos here that them trying get people to do this before they leave must be practice, but after this terrible situation it was very uncomfortable. When I refused several times, they finally left. . . . . . but then returned 25 minutes later. . . after I thought they had long gone . . . to my door. . . to tell me not to post a bad review . . . IT WAS VERY CREEPY AND SORT OF THREATENING. It made my partner very uncomfortable, and she was convinced it was meant to be taken that way. Oh No, there's still more. . . To make it all even worse customer service would not return my calls half the time. They were nice/ courteous when I did get a hold of them, but after weeks of calls, texts, emailing photos of damaged items, this awful and stressful ordeal, and a stiff back FROM BEING FORCED TO HELP MOVE MY ITEMS. . . . they offered to refund me $200 only. . . an absolute joke. They did not stand behind the actions of their workers at all. They kept trying to say that the refund can only be .60/ per pound of the damaged items (even though they don't even have that information lol) and have refused to give me a breakdown of how they came to this low amount of $200 (what portion of this amount if for being forced to work, what portion is for the terrible situation, and what portion is for the damaged items). And they told me it was my "prerogative" to post a bad review, even though they tried to get me to sign an agreement stating that I will not post a review anywhere once I have been refunded, and I will not be given my money that they OWE ME until then. THAT IS LITERALLY THE DEFINITION OF EXTORTION. They insult was not worth the $200 refund. Literally, criminal business practices here guys. It has been two weeks since they told me I would receive my money, and nothing has happened, and have not responded to an email in a week, since i pointed out that this "refund method" was a form of extortion. lol I know there are lots of great reviews on here for SOS, and a pic or two with a celebrity in the reviews. . . but save yourself the potential headache, and major $$$$ lost, and go with another company that has equally great reviews. There are so many good honest movers to choose from here in SoCal who would appreciate your business.

DO NOT USE THIS COMPANY!!! FALSE ADVERTISEMENT!!! After becoming physically limited due to a post covid autonomic nervous system dysfunction , i decided to GET help for moving. Nicole quoted me $280 per hour ( credit card) for 6 movers based on FULL assitance as she described and confirmed. THEIR WEBSITE STATES DIFFERENCE BETWEEN PARTIAL AND FULL PACKING AND UNPACKING. She said i could it would be better 6 movers or 7 to avoid overtime or do it in 2 days. I chose 6 movers same day. PLUS ALMOST $2000 for other fees later. I was specifically clear about my physical limitations and would need full assistance. I needed help packing, unpacking meaning packing, moving all my stuff and putting away. While their website glorifies and emphasizes how you can relax and not worry that everything will be done,its a completly FALSE advertisement. All the movers were very polite and nice and seemed to be working very hard. I would be happy to pay for even exyra time if they had left everthing in its place. They charged me $6000 and some more for leaving my new establishment a complete mess and chaos. I am incredibly pissed right now. These guys have no experience unpacking and putting things away whatsoever. They literally just shoved things away. Not to mention the complete disorganized packing job. I cant find anything. They are saying they will do everything for you but yet all my REFRIGERATED FOOD was packed in boxes and left hours without being put back in the fridge. I paid $6000 for leaving my place 100% more messy than has ever been. They claim I asked them to stop unpacking. OF COURSE....at !!PM at night and they were just making A BIG MESS. My bed wasnt even set yet. Now how am i suppose to get back to normal life, unable to do it physically myself. I know, spend another $6000 that i dont have to have someone come clean up the mess they left. IF your guys do not finsih the FULL PACKING AND UNPACKING as you promissed you have to refund people specially because i asked them to stop because they were making a mess. You advertise your movers have technical skills for the whole process. They can only dump stuff on boxes and move stuff. YOU should consider hiring professional organizers to do the packing and unpacking so you can actually charge people the type of money you charged me. So much for helping a post covid LONG HAULER. So pissed right now . The pics i am posting is a $6000 job . Completely took advantage of my vulnerability!!! We keep calling them and telling them we are unsatisfied ( they guarantee satisfaction on their website), keep calling them to ask them to adjust the hourly rate for what the service actually was ( MESSY DISORGANIZED PACKING AND MOVING) and not FULL PACKING AND UNPACKING as you promissed and they dont let you speak with any management or supervisor. NICOLE AND RAYNA keep saying they will speak to manager and call you back and never do. I have all your emails with you promissing full professional services. They seem to be a complete SCAM and take you money with no care. THEY HAVE NO CUSTOMER SKILLS. THE SERVICE YOU PROMISSED WAS A COMPLETE LIE. MISTER owner of SOS moving LLC. I know who you are. Showing off on Instagram with your lavish things and life pretending you earn an honest living. Stilling money from people with no care. YOU are in luck I come from LAW ENFORCEMENT meaning FBI family . I will take this up to the president if I have to , you will not get away with this. Hope you sleep well at night stilling money from people.