Office of the Secretary of StateReviews of sos.state.tx.us

The new SOS Portal is a dissaster. Whoever designed the new website is obviously not a user. There is nothing intuitive. It costs $1.28 just to search a name and you are charged even if you order a document. Texas appears to be the only state in the country that charges just to access public information.

Here’s a professional but honest version of your review: The Texas Secretary of State Notary Department has some of the poorest customer service I have experienced. It is nearly impossible to reach a live representative by phone. I was placed on hold for over four hours, only to receive an automated message stating they were experiencing a high call volume and advising callers to try again during “non-peak hours” at 8:00 AM. Email support has been equally frustrating. I have submitted detailed emails with screenshots clearly explaining the issues I was experiencing on the platform, yet I never received a response or resolution. Unfortunately, the website and support system are not user-friendly for the average person trying to complete notary-related requirements. After significant trial and error, I discovered that the platform functions best on Microsoft Edge. Mozilla Firefox and Google Chrome repeatedly caused issues during the process. Overall, the service and communication are extremely poor, and there appears to be very little accessible support available for users needing assistance.

Everything about this agency screams that they do not care about you. I have attempted to contact them multiple times in both peak hours and off peak hours according to their automated system. They never answer and their system just hangs up on you. I have been left in limbo to blind send an email to their email box with no other guidance on what they will actually need from me. Absolutely glad I left this state.

I thought Upgrades were supposed to be better The Texas SOS site underwent an upgrade in 2025 - hardly for the better. The new layout of search results is rudimentary and unreadable. It looks like it was created from a first year Computer Science major. Copies downloaded are magnified 150 times the standard size making it hard to navigate. Everything you do is an extra charge, which i understand. But you have to go through the payment process EVERYTIME you make a new charge which is frustrating. Why can't we add to a cart and check out all at once? This "upgrade" does not improve the user experience

The customer service at the State of Texas Secretary of State (SOS) office is extremely disappointing. Representatives seem rushed, dismissive, and unconcerned about helping callers — it often feels like they only care about processing payments rather than assisting citizens. The fee structure is unreasonable — nearly everything you do on their website incurs an additional charge. Whether you log in, search for a business name, or make a small change to your company information, there’s a fee attached. It feels excessive and unfair for small businesses just trying to stay compliant. If I could rate them zero stars, I would. The lack of professionalism and the overcharging practices are unacceptable for a public office that’s supposed to serve Texans, not take advantage of them.

Hire more people even w a appointment now it takes forever