SorviqReviews of sorviq.com

Response from SorviqOct 21, 2026

Hi Louise, We’re truly sorry to hear about your experience. We understand how frustrating it is to pay for an order and not receive it, and we want to assure you that it’s never our intention to leave a customer waiting without answers. We’ve checked our system using your name, but unfortunately, we haven’t been able to locate a matching order. Could you please share your order number or the email address used at checkout? This will help us locate your order details and investigate the current status of your package. To make sure you’ve reached the correct vendor, we also recommend checking your bank statement for the merchant name associated with the charge. If the payment was made to Sorviq, we’ll investigate the issue and do our best to help ensure you receive the order you paid for. We’d also like to clarify that our customer support responses, whether by email or phone, are handled by real members of our team. We take customer concerns seriously and aim to provide thoughtful, personalized assistance. If you’d prefer to speak with us directly, you can reach our Customer Support team at +1 (307) 288-3376, Monday through Friday, from 9:00 AM to 5:00 PM EST. Louise, we’d appreciate the opportunity to look into this properly and work toward a resolution. We hope you’ll give us the chance to make things right. Team Sorviq

Response from SorviqOct 17, 2026

Hi Miriam, We sincerely apologize for the unexpected charges and for the difficulty you experienced trying to reach our team. We understand how upsetting this situation must have been, and we’re sorry we didn’t respond sooner. We’d like to confirm that a refund for the Sorviq™ Exfoliating Leg Scrubs and Anti Cellulite Massage Oils has been processed to your original payment method. Please allow 3 to 10 business days for the refunded amount to appear in your account, depending on your bank or payment provider. Your order is already in transit, so we were unable to intercept the shipment. However, there’s no need to return these items. You’re welcome to keep them, as the refund has already been processed. We’ve also sent you emails with the full refund details for your reference. Please check your inbox, including your spam folder, if you haven’t seen them yet. We want to do our best to improve your experience and regain your trust. If there’s anything else we can help with, please reach out to us at +1 (307) 288-3376, Monday through Friday, 9:00 AM to 5:00 PM EST. Thank you for bringing this to our attention. We’re truly sorry for the frustration and appreciate the opportunity to make things right. Team Sorviq

Response from SorviqOct 4, 2026

Hi Helen, We’re truly sorry for the experience you’ve had, and we understand why you’re frustrated. Please know that it was never our intention to ignore your messages or leave you without an update. Regarding your first request for the 2x Sorviq™ Exfoliating Leg Scrubs, a refund has now been processed back to your original payment method and should reflect on your account shortly. We have also cancelled your subscription to make sure no automatic orders are placed in the future. We sent you an email with more details about the subscription, confirmation of the refund, and the resolution regarding your latest order. Please check your inbox and your Spam or Junk folder just in case, and let us know if there is anything further we can assist you with. We genuinely want to make this experience better for you. If you’d prefer faster assistance, our Customer Support Team can also be reached at +1 (307) 288 3376, Monday to Friday, 9:00 AM to 5:00 PM (EST). We’re sorry again for the frustration and appreciate the opportunity to make things right. Team Sorviq

Response from SorviqOct 2, 2026

Hi Maria, We’re truly sorry for the delay in responding to your messages. It was never our intention to ignore your messages. We recently experienced an unexpected increase in emails following our last sale event, and our team has been working diligently to make sure every message is answered. We also sent you an email with confirmation that the refund for the 4x Sorviq™ Exfoliating Leg Scrubs was processed, and we appreciate you confirming receipt of that message. Normally, we would ask that the products be returned to us before completing a refund. However, we did not want to inconvenience you any further, so there is no need to send the products back. The refund has been completed accordingly. We’re sorry again that your experience with our ordering and customer service fell short. We’d genuinely like the opportunity to make things better. If there’s anything else we can do to assist, please let us know. You can also reach our Customer Support Team at +1 (307) 288 3376, Monday to Friday, 9:00 AM to 5:00 PM (EST). Team Sorviq

Response from SorviqSep 17, 2026

Hi Sue, We’re truly sorry that you had such a frustrating experience and that you did not hear back from us sooner. Please know that it was never our intention to ignore your messages. We’ve been receiving an overwhelming number of inquiries recently due to our sale promotions, which has unfortunately caused delays in our responses. We’re grateful that you were able to speak with us today so we could discuss your concern directly. We absolutely want to help with your refund request. However, there is currently an ongoing chargeback request with your bank, and the funds have already been taken by the bank as part of that process. Because of this, we’re unable to issue a separate refund directly at this time. We’re now awaiting the response from your bank so we can complete the next steps regarding your request. We’ll continue to do our best to assist you throughout the process. If there’s anything else we can do to improve your experience, please don’t hesitate to let us know. We truly appreciate the opportunity to address your concerns. Team Sorviq

Response from SorviqSep 16, 2026

Hi Sameem, We’re truly sorry for the frustration and concern this has caused you. We completely understand how upsetting it must feel to see multiple charges when you believed you had only placed one order. We sincerely apologize that the monthly subscription was not fully understood when your original order was placed. When the additional 15% discount was selected, it also enrolled the order in our monthly subscription. We understand that this may not have been clear, and we’re very sorry for the confusion. It was never our intention to make you feel deceived or misled. After the first order was placed, a separate email was sent confirming the subscription. We also send reminder emails 1 and 2 days before each renewal to give customers time to decide whether they would like to continue. However, we understand that receiving these communications does not change how frustrating this experience has been for you. We’ve now canceled the subscription, so there will be no further automatic renewals or charges moving forward. We truly value you as a customer and would appreciate the opportunity to make this right. Please reply to the email we sent, or contact our Customer Support Team at +1 (307) 288 3376, Monday–Friday, 9:00 AM–5:00 PM (EST). We’re here to listen and see how we can improve your experience. Again, we’re very sorry for the frustration and disappointment this has caused. Team Sorviq

Response from SorviqSep 16, 2026

Hi Shiko, We’re truly sorry for the frustration and disappointment you’ve experienced. We sincerely apologize for not responding to your emails sooner. We completely understand how upsetting and frustrating that must have been. It was never our intention to leave you without a response or make you feel like your concerns were being ignored. We know how important timely communication is, and we’re taking this feedback seriously as we work on improving our response times so every customer receives the support and information they need in a timely manner. Regarding your concern about the 6 pieces of Sorviq™ Exfoliating Leg Scrub included in your last order, we have now taken care of this for you. We’ve also sent you an email confirmation with the details for your reference. We truly want to make this experience better for you and would appreciate the opportunity to hear how we can improve things from here. Please reply to the email we sent, or contact our Customer Support Team at +1 (307) 288 3376, Monday–Friday, 9:00 AM–5:00 PM (EST). We’re here to listen and help. Again, we’re very sorry for the frustration and disappointment this has caused. We truly appreciate you bringing this to our attention. Team Sorviq

Response from SorviqSep 5, 2026

Hi Maura, We’re glad to hear that your package has now been received and that your order is safely in your possession. We sincerely apologize for the delay and the frustration caused by the earlier “delivery failed” notification. We understand how frustrating it can be when you’re unable to get clear information about where your package is. We do our best to provide updates and assist with any delivery concerns along the way. We truly treasure you as our customer, and we’d love the opportunity to make your overall experience a better one. If there’s anything more we can do for you, please reach out to our Customer Support Team at +1 (307) 288 3376, Monday–Friday, 9:00 AM – 5:00 PM (EST). We’re always happy to help. Thank you again for your patience and for giving us the opportunity to assist you.