SonyReviews of sony.us

Just had the most frustrating, non sensical customer service experience today when calling the customer service number. Couldn't speak to anyone that is American or has a good command of the english language. I have a 5 disc changer with home stereo speakers that I bought new in 2009. It has been a great player and I really would just like to fix it instead of getting a new one. I can't find anyone local who will work on it, so I thought by calling customer service that I could at least send it to a service center and they could direct me on where to service it. I have already been online to look up servicers in my area which there are none. I explained all of this over the phone to 2 customer service agents after being on hold for 30 min. One of them passed me to the other and the other sent me a link to go online and look for service centers in my area. I explained to her that we are going in circles because there are no service centers in my area. I gave her the model # but she still mistook my dvd player for a television and i could tell she was just reading a script and I was going to get nowhere. I am still in the same situation. I can see that Sony no longer has a will to service their older devices and the solution is to just buy new. I don't want to buy from a company that does not stand behind what it sells and then trys to purposefully make the customer service experience difficult and frustrating in order to just make someone give up and look for a new device. Sony used to be a great brand but I don't think this is the case anymore. Looks like I will be buying a new home system that will not be a Sony this time or any time in the future. They will be a brand I stay away from.

Other than the PSnow subscription costing a ridiculous amount, Sony has proven time and time again that they don't care about their customers. The only thing sony cares about, is money. They are greedy greedy greedy. Then trying to get rid of physical games and making everything digital so they have the power to take away games. You'll pay full price for a game that you don't even own! You'll be "renting a license" to play the game. SCREW YOU SONY!

This company thinks they can charge you ownership prices for the rights of a renter. This company has become incredibly scummy and cocky towards their customers and seriously deserves to crash and burn.

Sony/PSN Scam there customers. They sell games but dont deliever them. Its pretty sad that a once great company needs to stoop so low to feel good about themselves. The whole coorp is ethically challanged in almost every way. To much raidoactive poisoning for way to many years has de-evolved there brains into a breastmilk cheese like substince that repells ethical conduct like oil repells water! Since the rating system cant go lower than 1 star; they dont feel the need to try!! Most human beings would be ashamed..but not these guys. That would require having honor which sony lost decades ago. Honorless mutint sociopathic comocausi's that double down on stupidity by scamming there customers over and over..Shame is not an issue to them. There so used to being bottom feeders; they depend on these reviews to feel better about them selves.

Lets get them bankrupt and finish with them,dont buy sony products,simple...they forget the money its comm ing from us.

absolute scum

I would leave a no star review if possible never buy another Sony product In my life I bought a playstaion 5 for my sone less then a yr later the humi port failed no biggie its under warrenty so I send it back to Sony for repairs they send me a new console and once again the hdmi port fails, call so you amd they say they won't fix it. There are thousands of people having the same issue and Sony does nothing to correct the issue at all. You would think when you pay over $500 for a product it would be manufactured properly or atleast the company would try to fix the known problem but no not Sony their customer support is shitty just like their products never again will I ever buy another Sony product in my lifetime and I would highly recommend everyone to stay away from so y products!!! Save your money and your time

Sony stole money from me and will not return it. They gave me a subscription I did not want right now and they did not even ask.