SonyReviews of sony.us

Stick drift, overpriced controllers, impossible warranty systems, extremely limited game releases, and the store being 99% full of one dollar slop. Worst company overall for the ages.

I asked a competent AI🤖 how to easily control my Sony BRAVIA TV and tried the🔝top option. This is my feedback: FYI Sony side view seems to be sundowned (aka obsolete, dead 😵, defunct). [I downloaded the Sony BRAVIA App as it seemed to fit my requirements: free, targets Google platform which fits the TV so it should work, right? WRONG!! I wasted 30 minutes of my life just trying to sign in to Google then create a new Sony acct. as my original 1 is ancient] & then… i still cain’t even log into the dang app nor try to connect to the TV thru BlueTooth. But Im just an idiot enginerd 🤓, so what do I know really ⁉️

Imagine building an account for over a decade, spending thousands of dollars, and then having it permanently erased because you didn’t speak like a corporate training video in a private party chat. PlayStation’s moderation is completely disconnected from reality. If you don’t talk in a sanitized, overly polite way at all times, you’re gambling your entire digital library. No warnings that matter, no proportional punishment, no real appeal — just a permanent ban and “policy says so.” This isn’t about protecting players, it’s about zero-tolerance automation with zero accountability. Other platforms mute, suspend, or warn. PlayStation deletes your entire history. If you value your purchases, your memories, or your time, understand this clearly: one report is all it takes. You’re not a customer here — you’re a liability. I’m done investing in a terrible platform where you have to talk like a PR script to keep what you paid for. Terrible company

​I bought the Sony LinkBuds S a year ago, but they only lasted for about a month of actual use. I paid €180 for what I expected to be a premium product, but the quality is a total disaster. ​It started with the well-known battery drain issue, followed by severe overheating of the earbud. In a desperate attempt to fix them, I spent extra money on replacement batteries. When I opened the earbud, I discovered the cause of the final failure: the internal ribbon cable had become brittle and snapped because of the constant overheating. ​Sony, you are selling a defective product at a premium price. This is a complete lack of respect for your customers. This was my last purchase from your brand. ​To anyone looking for quality that matches the price: buy any other brand, but stay away from Sony. Don't repeat my mistake. I will make sure this review reaches as many tech bloggers and potential buyers as possible. Your reputation should be worth as much as your broken hardware — zero.

Why can’t I unsubscribe from their incessant sales emails ….? I purchased a Sony TV in October … it’s OK but nothing special however, I get sales emails every day which I can’t unsubscribe from. Won’t buy from them again

Sony Xps 500 sound box battery back up come down to less than 4 hours from 16 hours after the update. Ridiculous!

We are disgusted with our Sony Bravia TV. Setting up external speakers and sound bar is beyond hair pulling. Even when the speakers are turned off, the TV keeps searching and switching to the dormant speakers shutting the sound off. This technology is far too electronically difficult to handle. Why can't TV's be built to where there is a simple plug which can handle the sound, without all the computer modules trying to take over? One of the problems we have, Politicains keep sticking their noses in the electronic industry and should be stopped trying to improve, when not one have a clue about electronics or physics.

I would rather pay £30 more knowing if there’s an issue the Customer Service will sort out the issue efficiently. Sony's customer service is frequently criticized for being difficult to access, with users reporting long wait times, unhelpful or sarcastic agents, and being stuck in loops with automated systems. Specific complaints include unhelpful advice, inability to resolve issues without extensive customer effort, poor communication, and unresponsiveness. Some customers report a lack of product knowledge from support staff and frustration with the process for returns or repairs, especially for faulty products.