Jennifer C.
Sonr doesn't care about their Customers
My daughter bought a Sonr pro device with her own savings so she could listen to music while she trains for swimming. We have not been able to get it to connect either on Mac or PC, so she has been unable to download any music to it. So for her purposes is useless. I have sent multiple emails to their customer service and not gotten any response. The phone number on their website is never answered. We now have a useless tech gadget that cost her $100. The company clearly does not stand behind their product and does not care about customer service or satisfaction. It seems like people who use it as a coaching device are happy with it, but as a music device it's a clunker. Waste of time and money.
Response from SONR CoachJul 17, 2024
Hi Jennifer, We are sorry to hear about the difficulties your daughter has experienced with the SONR Music device. Firstly, I want to clarify that this page is dedicated to our SONR Coach product, which might explain some of the confusion. As for the issues your daughter encountered with SONR Music, I have checked with our support team, and I see that they responded to your initial email the next day and are currently in the process of discussing a replacement for the unit. While our products are designed to meet high standards, defects can occasionally occur with hardware. Please rest assured that we always strive to address such issues promptly and ensure our customers receive the support they need. We are committed to resolving this situation as quickly as possible. Kind regards, SONR Inc. Team