Sonic Drive-InReviews of sonicdrivein.com

I "treated" three of us to Sonic last weekend and I am SO DISAPPOINTED. The Crispy Chicken Sandwich was NOTHING LIKE THEIR PHOTO! The photo shows the chicken extending beyond the bun on all sides when in fact the small, brown piece of meat looked like a tiny piece of shrimp with most of the bun showing behind it when I opened the sandwich. The order panel could not finalize my purchase because their touch screen was not working. The wait was excessive to bring a simply order to the car. "Going to Sonic" was to be an experience. It was a bad one. I won't waste my time or money again at Sonic.

I arrived at Sonic today with my peers around 5:00pm. All my peers receive their order and paid for their food. My peers were even eating their food and I still had NOT placed my order for my food. I eventually, gave up waiting after , 15 minutes and went somewhere else to order my food.

drive in #4570, 2404 East Little Creek Rd, 23518. went through the drive through. had a bogo coupon for double cheeseburger. Ordered NO ONIONS, as I am allergic. says right on the ticket No Onions. got home, both burgers covered in onions. Too late to go back. Couldn't even feed to my dog with tomatoes and onions. called the store number, no answer of course. called the Owner listed on receipt, CHASTITY MURPHY, 757-587-1500, no answer, no voicemail available. called the customer service number, 866-ok-sonic, and was told to go back to the store for a refund or gift card , took my name and number and email, said someone would call me back. HAS NOT HAPPENED. Next day, went to the store, for that and Manager KAY told me he could not do that, would only do a replacement. I did not accept that as I figured they would spit on it or something (I've seen that movie) .I paid cash, so I requested a refund or gift card I could use at another store. He refused. I have called OWNER CHASTITY MURPHY at least 40 times, with no answer, no response.

Terrible service. 30 minutes for a drink with a 10 year old boy trying his hardest to be patient. Called corporate to express my dismay. Was promised a call back. Given a "verification code" that my voice was heard. Almost a month now. NO RESPONSE. NO RESPECT. NO MORE CUSTOMER. SONIC is off my "to go to" places. Nice work corporate who care MOST about filling there corporate pockets then having a satisfied customer. In my humble opinion...soon your pockets will be empty because of your greed. Ciao.

My family and I were out of town and went to Store# 2632 in Nortpoint, AL. We did an online order to be picked up. The carhop came out to advise they did not have any more fish sandwiche available and asked if I wanted a burger instead. Problem is I only eat fish. I immediately asked for a refund, since I don't eat beef or chicken. He advised since I placed my order through the app, I had to speak with them. I immediately went on the app requesting a refund, they connected me to chat via text. That representative advised that they cannot issue partial refunds and then asked if I wanted an offer for a free burger. Again, I don't eat beef. They said they would escalate it to the store to be further reviewed. I called Sonic corporate/customer service several times. Corporate/customer service would tell me that I had to speak with the store. The store would tell me that customer service would have to take care of it, since ordered on the app. Customer service escalated the issue approximately 3 times and would not get a response from the store. I finally caught the GM at the store and she put me through the same cycle. At some point, someone needed to take ownership of the issue and refund me for food that I did not receive. I have never had to fight so hard for a refund in my life. I took a month. And I am still not satisfied, nor was the issue really resolved. I accepted the $10 credit, which I did not want because I had to do something to recover my loss. I live in Kansas City, KS so requesting me to come back to the restaurant in Alabama was not an option. Just as Sonic took my money, they should be able to refund it. The restaurant should not have given me the option to order something that was not in stock or not available, the app should have been updated. I fought for a month for a refund for food that I did not receive. I am so not pleased. I will let my kids use the $10 credit and then never ever visit another Sonic, since no own can ensure you get the food that you paid for or compensated when it is not available. Order # 1000404731830

The only reason I came here several times a week was for the half off drinks when ordering in the app. That coupon wasn't there. I called support and they said it was replaced my a snack coupon. I don't want that. They made a ticket to have tech team possibly change it on my account. Until then I'm leaving this 1 star review. I literally pulled out the Sonic parking lot to go eat at McDonalds instead over this. They've lost a frequent customer over trying to be sneaky with the drink coupon. Also, the app doesn't work a lot of the time.

I took my family again today to sonic in Lakeland Florida at 5030 Dave Robbins Wy, Lakeland, FL 33812. We had 2 previous bad experiences and we went back for a third strike or charm. My wife ordered our food, so when I opened my 2 sausage egg breakfast wraps, one was sitting on a napkin inside the wrapping, the other one wasn’t. My red flag went up asking why is one wrap laying on napkins. My wife took it back to the manager and she said that’s not possible because they don’t have napkins in the kitchen area, so I said you guys have cameras and how do you replenish the napkins in the lobby, and she said I’ll just make another one for you. I said make it with bacon, so they don’t remove the napkins and serve me the same wrap, she saw me standing at the counter waiting for the remake on the wrap, so she said I’ll bring it to you when it’s ready, I replied saying I’ll wait at the counter. So she loudly whispered to the cook that I was watching him, long story short, now I have to wait a few days to see if I get food poisoning to sue them. When I went for a refill on my drink, the manager spilled the drink on the side, and went in the kitchen to get napkins to wipe up the mess. I was like, is she the dumb or not to bright, because napkins was in the kitchen that she fetched. This location has went downhill, they never clean the lobby, always dirty, and the workers are so rude and loud, and they refuse to take any bills over $20, and they don’t have apple or google pay. And they don’t have no signage to specify that to the customers. I now will drive to the neighboring town about 20 miles away to eat Sonic’s. This location has poor management and horrible employees.

The breakfast coffee is horrible,or the person who made it. I couldn’t even drink more than 5 sips of it. Trashed. I wouldn’t recommend this to anyone unless i hated them.