Sonic Drive-InReviews of sonicdrivein.com

Store # 6314 In Waco, Tx. I used the online ordering through the app to place a small simple order. It was to be ready at 1:41pm. I arrived at 1:40, checked in and at 1:48 I was still waiting. I pressed the red button at 1:49 and was told they were "working" on it. Due to the wait time, and this made me late for work, I asked for a refund and the carhop rushed out to give me my order. My order? A hot fudge sundae. It took them 11 mins to make it? Never again. This store needs some attention.

I came in the Drive-In at 4:50 pm waited in line till 5:09 mic not working asked if it was working associate was rude yes what do what? Do yall do happy hour I was told no not between 2-4 got my two drinks and 2 sides left at 5:25 I have never waited this long for sonic at other locations.

THEY PUT CHEASE ON MY HAMBURGER WHENVI SAID NO CHEASE

Put trash cans back in the exits or start picking up my trash in your parking lot. I will no longer haul your trash away in my car for you.

What hasn’t gone wrong? From putting a cold slice of cheese on a piece of meat that’s been sitting for who knows how long to ordering a float that’s taken up to 12 minutes to receive, only after setting inside a hot kitchen to let melt down to nothing more than sludge. It ceases to be apparent when the evidence is way more than clear that there is a serious lack in management at Sonic. Your people can ONLY be as good as the management. Since when did companies trust running their business by kids that can’t even wipe their noses? IF that isn’t the case then your management needs a refresher course in how to successfully run a profitable business. It doesn’t matter which Sonic I patronize, it’s ALWAYS something. I’m done with Sonic!

Ordered 1 unsweetened tea on app at Lake St Louis, MO location. Lady brought me a sweet. I called in fir exchange. Brought me tea #2... also sweet. Called again & said, "maybe your teasing are mixed up". "Nope teas are fine, do you want more sweetner?" No, I want an unsweet tea". Brought me ice #3. I asked it she'd wait a minute, to make sure it's right. She said, " I don't have time for this" & tossed my other one in the bushes in front of me. Dude! I looked at my receipt, this isn't a me problem. Same person every time. Guessing she was alone? But I've done customer service & this was horrible customer service.

Long wait ( understaffed), missing items and i live in a different zip code ; so there was no way i was driving all the way back to rectify the problem. Filed a complaint with customer service ( as advised by the locations manager) , was told they would make it up to me with 2 $5 gift cards added to my app account and have yet to see it. This is after spending over $30 plus a tip ( a tip, for missing sides, what a joke)... Guess i wont be stopping there again when I'm passing thru their location... Was my first time ever at a Sonic ( East Maple, Canton Ohio) and i guess i should have just drove on by based in this experience. Never again .

I’ve been eating Sonic for nearly 2 decades & it’s really gone downhill. Employees lack professionalism or getting orders correct. Today, I asked to try the tropical heat burger with a regular patty or get a sonic burger with the pineapple sauce on it & was told I couldn’t do either. Pretty absurd I have to take the new smash patties if I don’t like them. Something I love about Sonic is the seasonal stuff. Any other restaurant manager would make a sub happen for a customer. This was at the Wadsworth location in Westminster CO — I’ve had lots of issues with this location over the last 2 years causing me to come less & less