Sonic Corp., more commonly known as Sonic, is the operator of an American drive-in fast-food restaurant chain based in Oklahoma City, Oklahoma, that is owned by Inspire Brands, the parent company of Arby's and Buffalo Wild Wings.
Sonic Drive-In (sonicdrivein.com) has 394 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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Natalie H.
Today I went to sonic though the drive thru and was very disappointed. When I was trying to order the guy that was taking my order was nice but there was 2 females arguing and fighting and the guy couldn't hear anything so he asked me to pull forward. Then the lady at the window so rude.
Daddy S.
Asked for large mozzarella sticks, got small chicken strips, I’m totally pissed i really wanted them mozzarella sticks. This is earth shattering shit for me. I’m never going to sonic again.
Marianne
Very poor service by manager.. Rude. This is our 3rd attempt with sonic and our last, very disappointed. Our 2nd we contacted by email and they didn't seem to care. Today we ordered a large cream slushy and a refresher for me. I never had one and the readable description sounded good. When it arrived it had a tea flavor. I have a heart condition and can't have caffeine. I told the server after tasting it that it tasted like tea and she said it has green tea. I said I didn't know. She said she can bring me out a new drink like my husband's if I want and she threw my drink in the garbage. I said fine, how much? She said nothing I'll just get it for you. However, a different girl came out with it and said she had to charge me. I told her what the server said and she said yes but her manager said they had to charge me. I said then you need to refund me for the drink the other girl threw away. She went and got her manager. I told the manager I didn't know the refresher had tea in it and she said I should of asked! Why would I know to do that. She said I'm the very fine print or says green tea. My husband had to take a picture of it to enlarge to read. Most people will not be able to read it and it does say tea and gives a warning! The manager was rude and gave me my refund for the drink they threw away. They kept the re-ordered drink and I walked away with nothing.
Marilyn
I went to sonic drive thru yesterday 7/10/26 an ordered a Route 44 half a night half tea which meant sweet and unsweeten told the girl 4 times is drive thru got up to windows she told me $2.57 I said it's happy hour 2.08 no ma'am it's not I said I just paid 2.08 the day before well it went up no it didn't she give me sweet tea as lemonade an charge me extra fjr lemonade which I didn't order an wen I went to stall she didn't give me the difference back if they going act like this I want never be back at the sonic in brewton.
Frank
I sat in the drive thru line for 10 minutes, with no movement. 1 car at the windows. Not the first time this has happened. I left and give my business to somebody else. Sonic-Buckhead drive, Statesboro GA.
Tiffiney I.
Wrost service ever. Always thinking something funny. Slow and undercook food
joshua M.
There is 1 thing you can count on sonic(s) across the board. They are going to get your order wrong. 100% of the time.
Bob M.
Terrible customer service. I ordered a 5 piece chicken strip from a stall and asked to use my bogo entree i had on the app. When i asked they said they can do it but when they brought out my food they said they couldnt give me the bogo deal and that id have to do it on the app. What pisses me off is that they didnt even ask if i could cancel the order yhry just brought my food.
