Sonic Drive-InReviews of sonicdrivein.com

I went to this Sonic for the first time since I moved back to Alice, I pulled up there were only five cars I looked over the menu and pressed the red button to place my order..... button blinked for a few minutes and then stopped,....nobody took my order, so I pressed the button again.....same thing...now I've been sitting trying to place an order for about ten minutes.....not impressed, they should just send the car hops out like in the old days......I pulled away n went to stars where I was served promptly....thanks Sonic's for a great experience.

worst drive in ive been to. I love sonic but this certain drive thru (1718 S. Main St, Roswell NM) seems to have a knack for getting my orders wrong. I order some food and they manage to screw it up royally i thought it was supposed to be a fast food restaurant not a circus show

Cold food, old cold fries, and warm vanilla shake...if that’s what you like, then visit the Sonic off 35 at the boarder of Oklahoma near WINSTAR. Sent back warm shake and received another warm shake! What a crappy place!! Should have known from the first time I visited and wish i had remembered! Never again!!! Stay clear of this place!!

I have stopped at three different locations in the last month in the Olathe and Overland Park Kansas area. I have been sick within a few hours of eating each time. The first time I had a corn dog. Next it was a chili cheese Coney, and then the last time, it was just an order of tater tots. I don't know what you are doing with your food preparation, but it's not good. Makes me leery of ever eating anything there again. Stomach pain, nausea, vomiting and diarrhea are not what I should experience after eating. You've lost my business.

I went to Sonic in Chelsea, AL specifically for a milkshake but I was told that their machine was down. half the menu is icecream, how is the machine not being properly maintained. So I order a chicken sandwich meal after waiting in the drive thru line for a rather long time while watching an employee play on her phone. When I got my drink they gave me the smallest straw possible and the employee was laughing about how they won't have any until tomorrow. The chicken was gross with ketchup and mayo all over the place and the fries cold. I am a very unhappy customer and very dissatisfied.

I went to the Sonic drive through in Hebron, KY yesterday, 06/29/21, a little after 6:00 p.m. The service was terrible. First off, they were not busy, there was only one car ahead of me at the speaker and one car already waiting beyond the window, and it took all of 15 minutes to get one medium chocolate shake and one large Butterfinger Blast (I was left at the ordering speaker for 5 minutes in itself). I am not exaggerating. The service was not the friendliest either. When I finally was served, they did not put the lid on the shake very well and some of it spilled on the inside of my car when I took it. The clerk had to have seen this and I mentioned it, but I got no apology or offer of a replacement. As for the Blast, the Butterfinger candy was not blended into the ice cream in the cup at all. There was only a sparse covering of Butterfinger on the top. It also had a large void of ice cream in the middle of the cup. And I paid $11.49 for these two treats! Never again!

My complaint stems from my experience at your store, located in Shalimar, Florida 32579. I live in the Fort Walton Beach area, and frequent this store all the time. Tonight, Thursday June 17,2021, there was an Assistant General Manager, named Karen, at your store, who was acting like a bully. My complaint began with my order at the drive thru. I gave her my order, and when she did not understand what I was saying, began to speak sarcastically to me. I thought, ok, maybe she’s having a bad night, so I let it go, and gave her my daughter’s order. When I got to the window, the same woman was heard cursing at one of the employees right in front of my daughter and myself. I could not believe my ears, and as I watched the other 2 employees within my sight, they looked frightened as well. When she finally finished yelling at them, she opened the window to take one of the debit cards I had given her, because we had two separate orders. She snatched the card out of my hand. And when I asked her if there was a problem, she ignored me. When she gave me my card back, I snatched it right back out of her hand. She TOLD me that I better not do it again. I told her that now you know how it feels for someone to be rude to you. She once again snatched my card out of my hand for the second time, and I told her that I would contact a manager. She said, well, I’ll just keep your credit card and not give you your food. I told her if she did, then I would call the police. After that she got my order together, threw my card at me, and then gave me the finger. Never in my life, have I ever had anyone at anytime ever act so cruel to me, and their other co-workers. Those young kids looked scared. I was more upset for them, than I was for myself. I can’t imagine my boss yelling and cursing at me like that. She looked old enough for retirement. And maybe that’s what she needs to do.

Sonic #4 Edgewood NM I love Sonic, and always have! The experience below will not keep me from going to Sonic, but I will NEVER go back to the Sonic in Edgewood, NM. On Friday May 28th, I placed a mobile order [I use mobile ordering all the time] for an iced tea. I was only a few minutes away from the Sonic, so I drove over and parked and saw that the digital board was off. I moved to another parking spot, but they were apparently all broken. I hit the red button to check in, the person who responded asked me for my name 4 times. Finally she repeated it correctly and told me that they would have my order out as soon as they were able to. That statement did not give me good vibes, I must admit. I waited 15 minutes, with the staff and going back and forth, and other cars that pulled in getting their orders, but no tea for me. I finally stopped one of them and asked where my order was, and told her it was a mobile order for an iced tea. She responded: Oh well, if you placed a mobile order, it goes at the end of all our orders that are ready now, and we are trying hard to get them all out. I waited another 20 minutes, during which time many cars pulled in, got their orders and left. I was finally so upset that I pulled in to their drive thru and ordered a tea that way - it still took 5 minutes to get my order at the window. I didn't take the time to say anything then because I had to pick up my cat at the vet [and I knew I wouldn't be nice about it]. But when I pulled away, I did call the Sonic 800# to make a complaint. After 15 minutes of the representative asking me the same questions over and over, I finally hung up that call. This was the worst experience at a Sonic I've ever had and their 800# certainly didn't help either!