Sonic Corp., more commonly known as Sonic, is the operator of an American drive-in fast-food restaurant chain based in Oklahoma City, Oklahoma, that is owned by Inspire Brands, the parent company of Arby's and Buffalo Wild Wings.
Sonic Drive-In (sonicdrivein.com) has 394 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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Debbie H.
Ordering is okay but you can't select size of drinks- Limeade? My daughter went to pick it up and I had to call store to tell them she was there because app won't let you check in since my phone was home. Seems very bizarre
Kaitlyn F.
I got milkshakes from Sonic spending almost $12 and only ONE of the FOUR milkshakes that i received was the right one. So my money was wasted since i couldn’t drink the wrong ones. I contacted support and all they wanted to give me was $5 credit and a reward for a milkshake. That doesn’t add up to the money that i spent and why would i go back again for them to make a mistake again and waste more time and money. And when i told them that wasn’t enough i haven’t heard back from customer support!
JTsoppy
Ordered a milk shake and 10lb bag of ice. They over charged me for the ice 4.29, should have been 2.77 and would not make it right This happened @ white Knoll Sonics Lexington SC. Never Again Connie
C&N A.
Don't order on the Sonic App. They will steal your money. If they do not have the item at the store they will not refund your money. Did not have most of my order (including burgers that I ordered). Store told me I'd have to call support. Called support. They offered a $10 gift card, which was less than the amount of food I did not receive. They said they could not issue a refund and had to escalate it to upper management. We will see if anyone reaches out. If not I will be disputing the charge with my credit card. They take your money but don't want to give you the food or your money back. DO NOT ORDER IN THE APP. Update: after reading one of my reviews about what happened. They Said to call them at a different number. I called and they finally gave me a refund. Still a hassle to jump through hoops to get a refund for food I didn't get in the first place bit at least they did process a refund.
Beverly S.
When you order something from the menu that’s what you expect to get not what they think you should get.
Christi
The Sonics in Hudson Oaks and Weatherford Texas do not repair their out of order screens, and do not clearly mark them so a car can see BEFORE pulling in to order. Therefore, you have to pull in and out 2 or 3 times before finding a screen that works! Mark them where your patrons can SEE they are out of order, or put cones in the slot. Hey, or better yet, FIX THEM!
Ruth K.
This is the 3rd time I have been to this drive in and gotten the same problem. I ordered online and when I got there checked in and waited after a while I asked a hostess about my order and was told it would be out when ready. The screen was already blank and when I asked about it I was told it means nothing. I waited until 12o'clock to get my order that was due 1145
William H.
What went right? Order totally wrong, person on intercom acted totally clueless of their products, talked so low I told them they needed to speak up both sonics in Greenville Ms seem to have a hard time getting orders correct
