Sonic Drive-InReviews of sonicdrivein.com

Wrong food item received. Speaker, was in a rush.

Took over five minutes to get a response after I pushed order button (two other cars in whole lot). The intercom was impossible--could not understand what staff person was saying; asked her to repeat multiple times. Slot for credit card was dysfunctional; my card 'fell in' hole and I just barely got it out, tearing part of card in process. Milkshake machine broken so could not get what I wanted. Chile cheese burgers had barely a hint of chile. Otherwise ingredients seemed fresh but nothing was wonderful (no 'Yum!' factor). Fries were delicious--all six or eight of them. Really, there were three whole fries and a bunch of stubs. I did ask for 'no mustard' and a side of mayo and rootbeer, no ice. All were delivered as requested. The server said 'Welcome to Sonic' and was polite as the food was presented and server named all the items ordered--all correct, but food took longer than we expected. 2 burgers, two drinks, dinky fries = $22.00 Ridiculous. Last visit to Sonic. And I really do mean that. This was our experience this evening. Farmington, NM, San Juan Blvd, 5/11, 9:38 p.m.

I don't recommend sonic to anyone. They don't have staff that makes the food in a quality manner or quantity is inaccurate. Worst experience.

Cold food, melted drink, and super slow service. Sonic ain’t what it used to be. Shocked and disappointed!

The Groovy Fries taste like grease and not good grease.

I love Sonic drinks and I have been to quite a few over the years and sometimes the experiences are bad, some are good, and some are somewhere in between. I have also gotten food from too and it seems a lot of the time it is cold or burnt. My major complaint is the app that works sometimes and others not so much and if you try to contact customer service they treat you like you’re a complete idiot and blow you off. My email address changed and I went to change it on my account and couldn’t. I was told to create a new account which I had no issue with, but it wasn’t that easy. When I created the new account and entered my phone, it told me it was already being used. I contacted customer service and they told me get a new phone number! SERIOUSLY? I love sonic drinks, but I’m not creating a new phone number because they can’t update their systems. RIDICULOUS!

Every single time I go to Sonic Drive in I order a soft pretzel twist with honey mustard. I am always charged for it but most of the time it's not in the bag. Today I even asked if it was in the bag and the young lady told me it was. It was not. I'm not going back to the store for a quarter but how hard is it to put in the bag what the customer orders??

Sonic in Berlin, NJ. This is the second time that drive-thru orders were prioritized over call-in/park orders. It’s getting where it’s just not worth the hassle anymore. Not to mention, they have no clue how to make a thick milkshake. Forgot to mention, they forgot one of our sandwiches and had to be told about it. This, after a long wait for the food.