Sonic Drive-InReviews of sonicdrivein.com

Ordered a chicken sandwich had very little lettuce on it Ordered fries with queso could not even see the queso on the fries Everytime we go it gets worse

I went to the Sonic at 3838 Parker Road in Wylie, Tx. They were not busy, about 7 cars. I order two Sonic Burgers only, no fries or drinks. After waiting about 15 minutes I was getting very frustrated and then a message comes up on the screen that says Abraham is on the way with my order. I wait another 5 minutes and still no order so I push the button and ask where is my order. A person answers and says he is the only car hop and is trying to get the orders delivered. He tells me how busy they are which was a smoke screen, like I said there only about seven cars there. A couple minutes later a car hop, Abraham I assume, walks by my car with two drinks in his hand for delivery to another car. Now I am beyond frustrated so I get out of my car, walk to the building and tell them I want a credit for my order. He asks me what I ordered and I told him two Sonic Burgers. A young girl standing at the counter hands him a sack with my order. The burgers were already cold and it is my guess they had been sitting on the counter for quite some time. There were four people working inside and one delivering orders. Unbelievable. I am done with Sonic.

The REALLY bad customer service is bad enough, but their gift card scam is THE WORST!! (1) If there isn't enough on a gift card to use for an order, you can't use it at all; (2) You can't use what's left on the card and combine it with a debit/credit card to make up the difference and finish the order; (3) You can't combine gift cards to use up the small amounts left on them for a single order; (4) You're given the option to add money to the gift card to make it enough for the purchase... BUT then the system will experience "technical difficulties" so that you can't use the money you JUST put on the card! (5) Calling their regular helpline does you no good. You have to call 877-828-7868 to angrily demand a refund on the gift card. It's closed now, but I'll be calling first thing in the morning to get ALL the money back that I put on the card. I AM SOOO DONE WITH SONIC'S THEFT!! Addendum: Called the 877 number 09-12-24. Told they don't refund gift cards and I have to call the main number, which is where I got the 877 number from because THEY don't refund gift cards, either. SCAM!!

lady at window was extremely rude. food was made wrong and thrown together. had onions even after telling them i am allergic. burger was broke in half. bun is stale.

This is the 3rd time I have ordered food at Sonic. Only for it to be ice cold as soon as they handed it to me. The cheese on the tator tots wasn't even melted.

Disgusted the food is awful they don't care about customer service they serve whatever it takes horrible it looks horrible it buys no one to eat at any Sonic drive in ever

This is my first time visiting this location and I had horrible experience. I waited 15 minutes for my order to receive cold food and the only thing I was satisfied with was the drink. After I receive my order I left a tip. I will not visit this location every in life again.

Customer service... took 15-20 minutes just to get change back, that's equal to the time it took waiting for "fresh" food. Absolutely disgusting restrooms with massive, smelly, puddles of yellow liquid just pooled into the center of the floor, stagnant for who knows how long. Not to mention the trash is so far from the door, after washing up you have to grab the handle without a paper towel, what's the point of washing my hands if I have to touch your filthy door afterwords? Put the trash next to the exit so we can use the paper towels to leave the restroom. As far as food goes, not good. Burgers literally just taste like patty with slimy lettuce strips that are impossible to chew, cheese fries nice and room temperature, just the way nobody likes.