Sonic Corp., more commonly known as Sonic, is the operator of an American drive-in fast-food restaurant chain based in Oklahoma City, Oklahoma, that is owned by Inspire Brands, the parent company of Arby's and Buffalo Wild Wings.
Sonic Drive-In (sonicdrivein.com) has 394 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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rick N.
Pulled in for lunch. Hit the red button and we’re told we would be helped shortly. Close to five minutes later and three cars moving through DT that arrived after us, still no service or contact. We just left. No excuse for HORRIBLE service. Stay clear
aunty Y.
The sonic app sucks monkey a$$$. This review asks for a date, and I just want to let you know that this happens every time I use the app, not just today. I have never, not once, been able locate the Sonic on the map despite typing in the address. The app focuses in on the United States, at least, but insists that there's no Sonic when I'm sitting at the Sonic and typing in that Sonic's address. All of the servers are very sympathetic and promised to talk to their managers, who I am sure can do nothing, so I don't know who to take this to but it's terrible and if it weren't for the pebble ice I would just not go to Sonic at all.
Archie P.
Went to the Sonic in Gulfport, MS. Ordered a small Sonic Blast which was $4.09. They responded back it would be $5.45. I said it shows $4.09 on the order board. I asked to speak to the manager and she said "that's how it rung up". I said that's it, and she said yes. I called Sonic customer service 3 times, and still have not heard anything back. I don't want anything except an explanation of how $4.09 adds up to $5.45. We will not be going back to a Sonic.
Tammy B.
EVERYTHING!!! The smashburger was ordered without sauce, and I specifically asked the girl if they left it off and she said YES. I almost drove away, but something told me to check before I left. THank goodness I did because there was sauce all over it. Then she got mad at me because I had to take it back. This is the 3rd time IN A ROW that I have had a bad experience with SONIC. the other 2 times they didn't even give me a Smashburger - they gave me a regular burger and charged me the extra money for a Smashburger. When I wrote a review - it's been radio silence. Like being ghosted! Because of this...I WILL NO LONGER GO TO SONIC. And, because of that, my husband will no longer eat there. He was with me on one of the trips to your store. And now, my mother-in-law will no longer eat there either. If I get the chance to tell anyone about Sonic or if anyone wants to know where to go to eat...I will definitely let them know NOT to go to Sonic. This could have been rectified...but you chose to ghost me instead.
Sheryl Long B.
I have been locked out of my Sonic account for months and have emailed and called their customer service many many times. I am told that my email address is invalid, however, it is valid enough to get emails from them! Each time that I speak to a customer service rep, they are very apologetic and nice, but each time I am told that they will see to it that my complaint is sent to the technology department and it will be corrected. Well, I am still unable to order through my app. Sonic, your loss. I was a regular customer, but your app stinks!
Charlotte
The food is good but bathrooms suck and take 30 minutes to get the food we ordered French toast sticks and a burger and did not give any syrup on a milk shake we asked for a cherry and they gave us none
Floyd T.
I have complained about the app for a long time I leave it I come back it's still just as bad the app is horrible absolutely horrible they'll take anywhere from 5 to 20 minutes to get to finally accept payment or at least bring up the payment screen I hate it and in turn I really am starting to hate Sonic I've been going everywhere else and getting my drinks at less prices without all the problems because I'll go to a circle k or somewhere whether even on sale and it saves me the headache the issues and the problems of dealing with a Sonic app I can't express how sickening that is to deal with that Sonic app over and over again that just waste your time I've spent more hours sitting around waiting to get ordering then I ever could have just going and getting the order
Sheila R.
I went to Sonic on Cottage Hill & Hillcrest in Mobile Ala today. I went 3 times in abt a Month & a 1/2. Today I ordered a BLT combo. I waited 10 minutes to place my Order. I waited 1 hr & 30 Minutes, Still no food. People was going to the Door & asking when their Order would be ready. After the long wait, I left. The last 3 visits was not good at all. The Lady said the Ice Cream Machine has been broke for 2 months. That's ridiculous. Not good Service at all! I won't be back there!
