Sonic Drive-InReviews of sonicdrivein.com

My wife and I recently tried the new Sonic Smasher, since we just moved to this neighborhood, and there's a Sonic nearby. We used to live in a major metro near a hamburger chain that is well known for its "smashed" burgers. The Sonic burger tasted good, but it was not at all crispy. It was a regular burger in taste and texture. Although it wasn't bad, it is not worth a return visit. It's hard to know if the local grill crew were properly trained. On the other hand, the extra queso we ordered for the tots was particularly vile. It had a chemical taste we found unpleasant. I didn't even offer it to the dog.

The options for extra tomato and extra lettuce on the Sonic app need to be removed. You will never get extra anything unless you pay for it and you still may not get it.

ordered our order on app, used a gift card and bank card to pay, when we arrived employee comes out and says we have no onion rings and will not have any today, what do you want instead we said we do not want anything instead, what a mess they had to figure out how to change our order for how we were to pay,finally they figured it out and brought us cash

Visited the Rodney Parham location, Little Rock, AR. We like happy hour. Purchase a few items. Everything was fine except our Rt 44 Cherry Limeade was bitter. We even tipped the carhop $1 for the 3 items we got.

Bartlesville, OK. What is the deal with this place? The idea is good and simple: Drive-in fast food. Most people want drinks at SONIC, but they never seem to get them correct. I doubt I have ever had 2 in a row correct. If you ask for extra ice because you are tired of getting almost none, they will fill it to the top and you get no liquid. We have 2 locations near me, both are equally terrible. Frozen drinks are a crap shoot if they are mixed or not. You may get a good one, you may get a pale yellow blob with all the mix all at the bottom. That straw is not rigid enough to stir this mix up. It is a disappointing, $4 mess. Regrets. The food is pretty bad too. The oil in the fryer is far too old, so the fries or tater tots taste burned although they aren't. The corn dog is definitely a must miss for this reason. I like corn dogs....not SONIC's though. What are we going to do as a customer? Drive back through and complain over a couple of drinks? I have done this, but it just puts the employees on the defensive and they aren't pleasant. Why is constructive criticism viewed as negative these days? Doesn't seem worth my time to complain directly about the service, and I never learn the lesson. I just go and so what kind of day it will be. I will say something positive though......the App is a good thing. If you go to this place, get the app. It allows me to avoid the 3000 decibel "BEEP!!!!" when I order at the drive-in console! Drinks are half price all day and I think communication is far better. A downside of the app is that since you pay through the app, there is no option to give a tip to the carhop. In an increasingly electronic payment world....and the nonsense scare of COVID, it is less likely I will have a cash dollar in my wallet for a tip. That is bad for the carhop. Hey SONIC, you're an American tradition, start caring about customer service! And change the oil in the fryer while you're making improvements.

Just got a meal for my kids there. Was luke warm and bland. The dessert was great though. Will not return.