Mason
Horrible Customer Service
I've been a loyal Sonic customer who loves their drinks, but lately, I've noticed an increasing number of issues that are hard to overlook. While some problems are minor, others are much more serious—hence this review. The food often arrives burnt, dried out, soggy, greasy, or tasting like old deep fryer oil, which is unappetizing. On several occasions, my drinks have either tasted off or weren’t what I ordered; for example, ordering a Coke sometimes means getting just carbonation, or it ends up overly syrupy—not worth the price. Customer service has also been disappointing, with no improvements despite repeated complaints. Regarding the app: It used to allow Happy Hour pricing at any time on mobile orders, but now you need a reward code. The problem is, only one reward can be applied per order, and you can't combine offers. I’m not willing to make multiple transactions just to use rewards. The app itself often lags, glitches frequently, and sometimes erases your order after showing a technical error, forcing you to start over. What was once a convenient experience has become increasingly frustrating. There’s another issue: if you change your email, you can’t update it in their system, nor will they do it for you. You’re required to create a new account with your new email, but since your phone number is tied to your old account, you can’t reuse it. When I reached out to customer service, they told me, “Create a new account when you get a second number because that isn’t our problem!” This approach to business is extremely poor.