SongsofinkandsteelReviews of songsofinkandsteel.com

Extremely disappointed. The St Christopher necklace I received was cheap, flimsy and looked nothing like the photos on the website. It was personalised and meant to be a gift for my friend’s son 21st Birthday, but I was embarrassed by the quality and couldn’t give it to him. When I contacted the company to request a refund or even a partial refund, my concerns were completely dismissed. I was simply told the item was a “true representation” and no refund was offered. I am now out of pocket and have had to buy another present from elsewhere. Poor quality product and equally poor customer service. I would not recommend this company.

So I placed an order with this company via "Not On The Highstreet". YES it is the same seller because the items being sold are the same. I purchased a pair of button earrings as a gift but when they arrived they didnt match the quality of those pictured in the sellers photos. I would have shared a photo of them here but trustpilot dont have this feature. Anyway, here in the UK we have a thing called "statutory rights" which protects the buyers for corrupt sellers. This company claimed their return policy had more standing than my "statutory rights" which is just not true. Statutory rights are a legal entitlement, their "policy" means nothing when goods are not as described or pictured! In the end I had to take my complaint to "Not On The Highstreet" who did give me a refund for the earrings when this seller point blank refused, many times. To "Songs Of Ink & Steel", Your hygiene policy does not counter act my LEGAL statutory rights you morons. You are very lucky I dont take further legal action against you!!! Im still waiting for a refund on a ring I purchased at the same time, which was returned because of their poor attitude! So they have lost out!

DO NOT BUY FROM THIS COMPANY. I purchased a bangle for my daughters birthday, unfortunately it was too big. I had to pay to return it via Royal Mail myself. Songs of Ink and Steel are not issuing a refund as they say it is scratched. When looking into previous reviews for this company, buyers are having the same issue when trying to return something. I have asked several times for photos of the scratched bangle and got nothing back. Absolute fraudsters and the dialogue from them is all AI generated so you just go round and round in circles not getting anywhere. I am now completely out of pocket!

Firstly to say the product delivered was of good quality and this would have been a recommended supplier - if I hadn't had to use their returns process. I purchased a silver chain (via their not on the high street store font). While the chain for my sons birthday was great, he would have preferred a slightly longer chain so I asked if I could exchange and was told not a problem and to return. Rather than have any returns label or system they asked me to send it back via Royal Mail registered delivery, so prepared a sturdy padded envelope, printed the order info to include in the pack and went to the post office and queued a long time to pay the high costs Royal Mail charge (I normally send everything via other couriers). I despatched at the post office and thought despite all the hassle it was worth doing to get the longer chain so waited to hear from Songs of Ink and Steel. After a while I still hadn't heard to enquired, they asked for the tracking number of the receipt - and I know this is my failing - but I just couldn't find it. Well that was pretty much game over, they said they had no record of it arriving and without that receipt there was nothing that could be done and it was my loss. While I know I should have kept that receipt, I think this only happened due to their process and insistence on Royal Mail. If it'd have been up to me it'd have gone with a different courier that I'd have used my online account with full integrated tracking. Alternatively if they'd some form of returns label that would have avoided this problem. At the end of the day I have paid for both the necklace (and Royal Mail costs) and ended up with nothing. As said the product I had looked good, so if you don't need to ever return you may be fine - but if anything goes wrong then you could end up out of pocket. In future I'll stick to Amazon, who while not being the best for products, at least have the processes in place to avoid these issues or make good if anything goes wrong.