Alex E.
Extremely poor customer service
Most of the reviews on here are positive so I’m not sure what happened with my specific order. For those who don’t want to read an essay the TLDR: probably the most unprofessional customer service I have ever worked with and still have not received my order (It’s been about 4months) I ordered the Joker Large tee. They sent me a USPS tracking number. After about a week I checked the status and it showed that USPS was still waiting for the product to be dropped off. I emailed some slight customer service which took about 2 days for them to respond. Their customer service team told me they don’t go through USPS and they use a different shipping company. That didn’t make sense as they sent me the USPS tracking number. They told me they would look into it and get back to me. Fast forward about two weeks, I emailed again as I had heard no updates. Skip ahead another week, emailed again. A day later they emailed me back apologizing offering me a gift card to their store saying the item was no longer in stock. I asked them for my money back and not a gift card or if possible to send me the product when it is back in stock. Since that last email I have emailed about 5 times and it has been 4 months. No word from some slight and no product (even though it has been in stock on two separate occasions). Update: I have been refunded yippee (changed to 3 star)



