Frontline Systems Reviews | Read Customer Reviews of solver.com

Frontline Systems Reviews | Read Customer Reviews of solver.com

Frontline Systems reviews

37 approved reviews, newest moderated first

Kevin
May 9, 2019
Analytic Solver Data Mining (ASDM) is a…
Analytic Solver Data Mining (ASDM) is a great platform for all types of analysts!
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Steve
May 8, 2019
I use the product regularly because I find the Excel-based transparency and convenience a nice complement to working in Matlab.
I use the product regularly because I believe it is best in class. I think some of the upgrades are too expensive but I have no issue with the quality of the product. I find the frequent requests to confirm the license annoying. I travel internationally and have been locked out of the product when I was having internet connectivity issues. There has to be a moratorium on this (e.g. allow a week, a month before disabling the application). Also, Frontline has been the most difficult vendor for my IT folks to work with when it comes to using my license on multiple machines that only I operate. Again, there must be an easier way. Finally, I did try the consulting service and my experience was positive - worth the money.
Response from Frontline SystemsJul 29, 2019
Yes, there is an easier way now for one user to use his license on more than one machine. Log out of the application with the first machine and log into the application with the second machine. You may log out and log back in when traveling, too, to work with variations in internet connections.
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Ilkay
May 8, 2019
There is not enough level of academic…
There is not enough level of academic usage support both price and technical support. In the first year, technical support was very good level but now there is not enough helpful.
Response from Frontline SystemsJul 29, 2019
Frontline gives tech support to the professors. The professors give tech support to the students.
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RTC
May 8, 2019
No issues with the software.
No issues with the software. But disappointed that we are forced to upgrade to the latest version every time we renew our annual license. Our software does not change so there is no need to upgrade the FrontLine solver, but we are forced to and it is a nuisance.
Response from Frontline SystemsJul 30, 2019
Thank you for being a loyal customer during the upgrade. If you like, write to tech support privately to suggest how to make it go more smoothly for you. Other customers may have experience a different change: The original Premium Solver had optimization only. The product was expanded to include simulation and data mining also, and thus it was renamed Analytic Solver. To be fair, all the customers who renew get the update.
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Ralf
May 8, 2019
Good content easy usage
The Excel based applications of frontline are the most user friendly way to deal with MC-Simulations, Operations Research and Data-Mining.
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VK
May 8, 2019
Great Solver with convinient interface
Great solver with convenient interface
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Lito
May 8, 2019
I appreciate their follow up and care…
I appreciate their follow up and care for me
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Poul - Equinor Refining D.
May 8, 2019
Excellent and competent service.
Excellent and competent service. Only issue is the time difference between US west coast and EU.
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