Solutions Pest & LawnReviews of solutionsstores.com

As others have echoed, this company has no interest in ensuring customers receive their product in a timely and intact manner. They force you to purchase insurance to cover their poor shipping practices. I naively did not choose the insurance and am out hundreds of dollars, as the product was damaged in transit. Solutions will file a claim with FedEx to get reimbursed, while I get nothing. Their customer service team had no empathy for my situation and was unwilling to refund or reship the chemicals. They did not care that I was a repeat customer and were condescending throughout the process. Never again!

Do not buy from them. They are fraud as they will force you to buy insurance and if you don't get the insurance. Sent the broken seal item and it leaked inside the box whereas box is as good as new.

Terrible website! I clicked on a product to order for $32.00 and in the shopping cart it was $41.00! Cancelled and will never try again! Buyer beware!!

They shipped the wrong product. They would not ship the correct product until after they got their screw up back plus 5 days for processing. Meanwhile I’m stuck without my order. They are horrible.

Ordered a 32 oz. bottle of insecticide from Solutions Pest & Lawn. After opening the box, I saw that some of the contents had spilled out. The shipping box was in good condition with no crushed corners. I unscrewed both caps and found one seal slightly peeled on the one cap that was not tightly screwed. Approx 1/5th of the contents spilled inside the box. The representative blamed the MFR and shipper and stated nothing will be done since I apparently declined insuring it.

We placed and paid for an order with Solution Pest & Lawn, only to be told later that they are refusing to fulfill it because we didn’t purchase bait stations from them. This decision came directly from the president of the company, which makes it even more disappointing. We were never told that buying additional products was a requirement to receive what we already paid for. This is unethical and unacceptable business practice. You cannot take payment for an order and then cancel it because the customer doesn’t purchase something else. We will not be doing business with them again and do not recommend this company to any other pest control professionals who expect transparency, integrity, and professionalism.

Ordered a 3/4-inch hose. Its interior was the correct size, but its exterior is 1/8 inch thick, making it too large for my hose reel. It was never fully removed from the package and never used, as the size difference was obvious upon arrival; it was not as advertised on the website. I requested return instructions and was told they could not take it back due to its nature—an absolute bogus response and terrible customer service. There are plenty of other companies to choose from. Bad business equals bad review. One star, as they did not even try to solve the problem or make amends. If I treated my clients the way they treated me, I would be out of business. Too bad they can easily hide behind a computer screen.

I should’ve took time and read the reviews on this Company. I ordered Catan plus and it was supposedly damaged in shipping. I paid for the shipping, but this company also want me to buy insurance on the shipping. Half of the order did not get delivered so that because I did not buy the insurance on the shipping even though I paid for the shipping, they are not going to a refund or replace anything in order. This is a crooked company. Stay away from this company or you will suffer the same loss of hundreds of dollars like I did.