Solutions Pest & LawnReviews of solutionsstores.com

I ordered Products and it took months to ship and when it was sent it never showed up, and after calling was essentially told it was sent and delivered so to bad. customer service is jut horrendously bad

Ok you’ve seen the bad reviews so be warned. This is Not company to do business with, just search and buy elsewhere. I had a really bad experience with these clowns. The customer service is laughable. You have been warned.

I ordered 6 protecta evo bait stations. These have a small 10 lb cement style block inside to weigh them down. They packaged 4 of them in the same box with NO protection around each unit or anywhere in the box. With around 40lb's of weight with no protection other than the thickness of the box material, two of the traps were damaged. I called them and they said I did not buy shipping insurance, and that there was nothing they could do. It was the shippers fault for being rough with the package, not there fault for not protecting the product THEY packaged and shipped. I would not recommend purchasing from this company unless you buy the insurance, which is probably just another way for them to make money.

BAD EXPERIENCE! Beware of a company that does not put the customer first instead they put their bottom line first. I ordered 2 bags of grub granules. Neither made it. After 3 weeks, I called the company as there was no follow up. Both items had been damaged in shipping. Customer service told me they would assist with filing a claim. But 2 minutes later after I expressed frustration, they said I needed to file the claim with the carrier myself. The claim was denied because the company would not assist with the information needed for the claim. I'm out over $150 but the time precedence of a company is more important. This company will not stand behind a customer or assist. I talked to the supervisor and he commented he called me 'so that I could vent' instead of offering any assistance and also mentioned the next time I ordered...but I cut him off before he finished because there will not be a next time. In the companies defense, they do offer an 'insurance' option for damaged items during shipping and based off other review, they need to offer it as it happens often. There is just so much wrong with this company and being treated like a number instead of a customer is not how you do business.

I purchased a product from your store and it was shipped in a bag instead of a box. Unsurprisingly, it leaked. When I contacted your customer service, I was told there was nothing you could do about it. I have purchased many items from your store in the past, but after this experience, I will no longer be giving you my business. I also plan to advise my neighbors who I previously recommended your products to not to buy from your store going forward. That’s my “sorry, can’t help you” response to Solutions Pest and Lawn. Thanks, but no thanks. Sincerely, The Lawn Consultant

Don’t buy anything in liquid form from this business. My weed killer was packed in a box with no protection. The loose cap leaked all over the postal truck. USPS stuck the leaky box in a plastic bag. It was thrown on my front sidewalk and leaked all over my sidewalk. This company took no interest in the numerous problems this caused and offered no rebate or replacement. They said they inspect everything!!!!! No tape around the caps, no bad wrapping the liquid and no filler in the box to keep it from spilling. Great way to keep the customers happy!

Company did not sent shipping email conformation and tracking information after asking numerous times. I finally received information from my Discover Card. Item lost by USPS with no recourse because the time to file a claim for 100.00 had expired. Disputed with Discover Card and it was found in favor of vendor. I am out 167.00 with no recourse.

I’m writing to express my deep dissatisfaction with their shipping and delivery practices. A company that cannot guarantee the safe delivery of its products should reconsider maintaining an online storefront. Their policy of charging customers an extra fee for a “delivery warranty” is not only unreasonable but misleading—especially when it’s the carrier’s responsibility to ensure shipment delivery. What’s worse, their packaging practices are clearly subpar, which means that even when damage occurs in transit, the carrier rightfully refuses to honor the warranty due to insufficient packaging. This leaves the customer in an unacceptable position: paying extra for a warranty that is essentially void from the start, with no accountability on their end. If their packaging and fulfillment process cannot meet basic standards for secure delivery, then they should either correct the issue immediately or reconsider offering shipping at all. At the very least, the burden of risk should not fall entirely on the customers.