Solutions Pest & LawnReviews of solutionsstores.com

Terrible. Package was packed terribly. Box was not fully closed because product did not fit. Bait station was broken and they said they don’t care. Horrible customer service. Don’t order from them.

I ordered 30 lbs of Cutrine Algicide from Solutions. The product never reached us and they were very unhelpful .We tried several times to get any help from them. We never ever received the product which we paid for. I would highly recommend never to buy from this company.

I ordered a product on 3/13/26 & I never received it so I sent an email 4/4/26 to inquire about the order. I received an email stating that my product was damaged in transit & their hands are tied. Not notifying the customer about the mishap is definitely not good customer service.

Stay away from this online retailer. Their product kept coming up on my search feed for tick tubes. First in the ordering process they do not let you enter a shipping address city,state,zip, they use only the google search which doesn't work for my address. Then when I went to checkout it stated "product has been discontinued" and suggested an alternative product. The alternative product was bed bug spray! I am going to block this site from showing up on my browsers so I don't get fooled again.

After being a business customer for over 2 years it's sad to see the customer service drop dramatically and immediately. Had an issue with my product being delivered to the wrong address so I called in to customer service which now is being routed to out of the country and I could barely understand what the lady was saying due to the thick international accent. I can deal with that but the fact I added insurance to my package this time due to shipping issue recent and previously seems the insurance is worthless. After my package already extremely delayed now they tell me I have to wait another 7 days just to hear back after they get in contact with the shipper etc. As a business owner I dont have the luxury of that time to waste and being without product. After spending thousands monthly with them I now have to change providers. Unfortunate for both sides seeing as my business has 50% growth year over year. I will never do business with solutions again and I will find every place to leave my review and I will advise all other owners I network with a out this issue and I know a few that will follow suit with my choice in my next provider. Shame on you as a business!

I purchased a simple 2.5 gallon bottle of herbicide from Solutions Pest & Lawn. I was informed after shipment that the product was damaged during shipping. Simple enough I thought, this should be refunded and a new bottle sent. Unfortunately, this did not occur and I was told by the agent, Grace, there is nothing that could be done. There was zero flexibility on the side of Solutions Pest & Lawn, and surprising in today's competitive environment that the company would choose to be so short-sighted as to dig their heels in over 90 dollars. I strongly encourage other potential customers to avoid this risk, as I have learned and find a more reputable company to provide your business.

I spent significant time browsing and selecting multiple items on this website, but the prices displayed were misleading. Five items totaling $169.76 ended up costing $223.16 at checkout due to hidden charges. This experience was frustrating and feels unethical.

The bait station arrived with a broken snap and Solution Pest & Lawn customer service offered absolutely nothing, no return, no refund, no replacement, no credit, no nothing. Too bad for them I was actually going to buy several more units. It was a very disappointing experience - don't do business with this place.