MICHAEL M.
Defective product
Ordered a box of MaxForce Fleet Ant bait which is supposed to be a thick sticky gel (I've been using it for years) and the bait in the box I received from them was thin, runny and obviously not quite right. Since it was so thin and watery like, I was only able to apply it to flat surfaces but I put it down and quickly noticed the ants were ignoring it. I had some other MaxForce (purchased from a different retailer) left in a tube so I put little spots of it alongside the Solutions Store's Maxforce and it was swarmed by the ants. I contacted their customer service asking for a replacement but instead they requested a photo or video which I sent, along with requests for the lot number, then a description of what was going on, etc. After complying with all of their back and forth requests, they went silent. They claim they called and left me a voicemail which I never received and I'm not going to argue whether they did that or not but the fact remains I never saw or heard a voicemail from them. I'd pretty much written them off because it was obvious they weren't going to make this product good and then a few weeks later they had the nerve to solicit me for a review and that ticked me off and I told them so. Then they sent me an email stating that I would have to contact the manufacturer in order to get a replacement. THEY were the ones I contracted with to purchase the product. THEY are the ones who pocketed my money and legally, THEY are responsible for what they sold me and very much in the wrong to tell me to contact the manufacturer for a replacement. They sold me a defective product that was either past it's shelf life or wasn't stored properly while in their possession but irregardless of the reason, it was defective and ineffective. I purchased from them in good faith and they have no right to keep my money. I noticed there is an abundance of negative reviews of deception for this company and any consumer reading this who is thinking about ordering from them ought to think twice. I'd say they should be ashamed of themselves for treating people the way they do but obviously this company has no conscience or desire to remain in business.