Kay B.
Delay but finally received item and granddaughter is very pleased with it
I ordered a product for our grandchild well over a month ago and still no item delivered. Today I received an email saying they had a problem with their warehouse connection and item will be sent shortly. After communication back-and-forth, company credited me back for the item. They also sent the item which our daughter received a week later. She did say our granddaughter enjoys the cards and the box. I’m glad Solobo toys did us right.
Response from Solobo ToysAug 4, 2026
Hi! We are based in Virginia, but we use another warehouse logistics company to hold some of our bigger toys, like the one you ordered. Our warehouse switched to a new shipping system, and we didn't catch that there was a disconnection between our system and theirs. It only happened to 10 orders, but we're very sorry that yours was in the mix. We just replied to your email that you sent us a few hours ago, so if you don't see it in your inbox, check your junk folder as well! We're happy to cancel with a full refund if that's what you prefer. We're sorry again for our mistake in not catching the disconnection sooner!