Stephanie C.
Slow production, unable to view or track order status
The Solentro site was user friendly and all was good until production. I needed this for a birthday gift and shipping to the US. The site says 1-2 weeks, but I did not know if that included ship time. The site does not give any details about shipment method or shipment time, so I asked customer service. They could not give me that information either. (?) I asked if I could pay extra for expedited production and/or shipment. They do not offer that and said they would mark my order as "pressing". It was produced in the normal timeframe. There is no visibility online regarding production progress, ship date or ship method (thus no way to calculate arrival date), but, thankfully, they did provide tracking information upon request. I now appreciate even more the US companies that are able to produce and ship in a matter of a few days, plus I can see online exactly when/how my package has been shipped and will be delivered. Solentro produces a nice product, but the production and shipping information and timeframe could be improved.
Response from Solentro - make your own photo book or posterJan 2, 2017
Dear Stephanie, we are very happy to hear that you are happy with the book you ordered! UPDATE: most of our orders today are shipped with FedEx and, hence, a tracking number will be received and you can track and trace your order. Sometimes an order is delivered at the far end of the 2 week shipping time (which yours was) but most often an order is delivered within about a week. We try to explain the complexity of creating a one-off unique book of the highest quality to all of our visitors, and we are very grateful and proud of the positive comment regarding the book you received, thank you. Even so, there are always improvements to be made and we are very thankful for your feedback! My best/Hampus - Customer Service


