Abi G.
NOTE FOR UK CUSTOMERS
UK CUSTOMERS: When the book is delivered you may get a batch of slightly confusing paperwork relating to import tax. I was a bit freaked out by this as I’ve had to pay a lot for other deliveries from Europe since Brexit. Thanks to Solentro for sorting this out and reassuring me- it’s safe to ignore. As far as the product is concerned, it’s very nice. A few contributors seemed to find it tricky to upload photos as well as their messages, also it would be worth telling people not to use emojis as the text section can’t accept them. Overall we have a very nice memento and the recipient is delighted with it.
Response from Solentro - make your own photo book or posterAug 16, 2022
Dear Abi Green! I'm sorry to hear about this, you're not supposed to pay anything extra and no import-tax. This is an error on our distributors side (most likely FedEx). I wish you would have contacted our customer service team and they would have helped you and said that you are not supposed to pay this. A customer representative will contact you to try to sort this out. My best/Hampus - Customer Service


