soleisea.comReviews of soleisea.com

This review is based on customer service, and very similar to the previous comment. I called customer service to request an exchange (i.e., that they wave the shipping). If they had said politely, "I will give the feedback on the photos to our team, but I'm not able to wave the shipping", I would have gone about my day and never left this review. Instead the customer service person spent a couple of minutes arguing with me about the accuracy of the photos. Then she said, either way, we're not waving the shipping, I have another call, and hung up. It seems they are scrapping and have no training in customer service. I bought the style Indie in the color "Elton Metallic" thinking they were a muted gold. It's actually unclear in the photos. In most of the photos, they look like a muted gold. In 3 of the 11, they have a little bit of a rose tint, which I definitely dislike and didn't want. Since I wasn't sure, I tried to chat with them on their site. No response. I then asked chatgpt, which confirmed from the photos that they were a muted gold. I went ahead and bought them, having no intention of exchanging or returning them. It turned out they're VERY rose gold, could not be mistaken for muted gold. It's unfortunate because I'm very hopeful about these flip flops. I have a form of neuropathy that makes most water resistant flip flops, which have texture in the footbed, painful to wear. Not sure what I'm going to do now. I'm very disappointed.

The worse, unacceptable customer service ever! If I could give them 0, I would. I have bought rafie sandals. I'm size 7.5 and per their website advise I ordered size 9. They are still small and I wanted to exchange them for 10. I was aware it's final sale, however I have followed their size guidance to make sure I don't need to return or exchange. When trying to resolve the issue with Customer Svc, the representative was highly rude and unprofessional. Quote:"We can't do anything. We can go around and around, but I have better things to do!" And she just hang up on me. I was denied access to a Mgr. as well. Her name was Kristina (or Christina), not sure of the spelling. Don't buy from this company! Save yourself the hassle and take your business to a competitor that actually respects their customers.

I purchased these sandals based on the comfort reviews and was really excited to try them. Unfortunately they were too painful to wear — I couldn't get past 10 minutes on two separate attempts due to the toe strap connection point being uncomfortable against my foot. When I went to return them I found that because I had worn them twice (trying to break them in), they were considered non-returnable. What made this even more frustrating is that I wasn't even able to exchange them for another style — I was simply out of luck. I understand return policies exist for a reason, but when a product is marketed heavily on comfort and fails to deliver, some flexibility would go a long way in keeping customers. Fast and prompt customer service was helpful.

Im a 7 but these leave a little room above the toes and my heal is off