RAWSReviews of soleetal-raws.com

Came across their running brand and it was really cool, I like it a lot I thought it was fire. I went ahead and ordered 2 running shorts, a running long sleeve shirt and a running cap. What even put the cherry on top was that they threw in free express shipping from DHL. Waited a few days no word on the shipment. I emailed them to confirm everything was good they replied telling me that there was something with the airspace causing delay dhl should be scanning my package later that day. Great. Got the email from DHL after. Everything was cool I thought now I would be getting my package soon enough. Nah. 2 more weeks went by not even a small movement from dhl saying they received my package. They didn't. I emailed them again and they replied saying that there should be movement that day. Nothing so I took it to their Instagram page. Wrote some smart ass comment saying “3 weeks and I haven't received nothing “ something along those lines. They dm’d me right away asking me to give them my Order number instead of commenting on their post. Gave it to them and a few mins later they responded with one word. “Refunded” and they blocked me on Instagram lol. Terrible shipping terrible customer service. Guess they lack international shipping or something idk. Damn shame. Waste of my time and money.

Update: after asking for a refund i was immediately told that the refund was processed and to wait 3-5 days. After about 2 weeks of no refund I followed up and was assured that the refund was processed and to give Shopify time to process it. I waited another week, followed up again, and was told to check my junk folder(for a refund???) . Only after I threatened that I'll contact my credit card provider and ask for a chargeback I received an email asking me to please not do that and then next day I received an actual official confirmation of my refund being processed and the money finally landed back into my account. Just avoid if you don't want to be chasing for your order/money back and be treated like a fool. Can't comment on the quality of clothes just yet. But I'm not very happy with the customer service so far. I placed my order 1 month ago, I followed up 5 days after placing the order and was assured I'll receive a tracking number by the end of the week. I followed up afterwards and was told that I will receive the tracking number by the end of the day. This "day" was already 2 weeks ago and I reached out again asking for either an update or a refund. And I received very clearly the exact same message from a month ago, saying that I'll hear from them before the end of the week. I'd appreciate more transparency on the actual status of the order as I have been fairly patient on this one. I had high hopes for this brand, but disappointed with their service so far. I'll pursue a refund and update my review accordingly.

This company does not for-fill orders!! I ordered a mesh running vest on the website, with the item claiming to be in stock, 'Ready to ship' and delivered within 2 days. I didn't get an update for 3 days so I contacted the support email address who told me DHL had collected the item and would update once scanned at there hub - This did not happen. I asked for a tracking number and was ignored so I threatened to open a case to which they cancelled my order. Not how to operate a small business in which customer service is one of the highest priorities. I again contacted on Instagram and have been left on read after I explained what happened and believed I was a victim of fraud. The kit looks great, but do not waste your money... BELIEVE THE REVIEWS ON HERE!!!!

This website is a scam they never sent me my products

I placed an order on the 7th February, for a 30th birthday gift on 15th March. It still hadn’t arrived on the 1st April. Several emails were sent and very poor replies were received- no apologies. Eventually, I had to cancel the order but they didn’t care about the poor service. Avoid!!

Don’t buy - order never arrives after weeks waiting

I made an order 4 weeks ago and all they did was create a DHL shipment notification. I don't think this order will ever be sent out, and I'm now convinced they're not even a real company. If you make a purchase with them, make sure you do it with paypal or the ability to do a credit card chargeback. I think these guys might be scammers, using bots for engagement and AI for marketing. I wouldn't believe anything on their Instagram or YouTube.

I stupidly ordered items from Raws+ before I read the reviews. I emailed at least three times chasing my order, after a month they created a DHL label to make it look like it was being dispatched, but it never was. When I threatened them with a credit card charegeback they didn't even respond and just refunded my order. AVOID!