Carlos E.
I spent 2 months trying to resolve an…
I spent 2 months trying to resolve an unauthorized transaction of $100 USD made on Anthropic. SolCard explicitly claims they do not approve or support purchases on this platform, yet the payment went through without my consent. Their customer service relies entirely on automated, robotic answers that endlessly stall for time. After 2 months of generic bot replies, they refused to provide official bank documentation for the rejected dispute and threatened me with fake $500 fines instead of giving actual assistance. Zero human support, zero transparency, and complete disregard for the customer. Stay away!
Response from SolCardOct 8, 2026
Hi Carlos, sorry this dragged on for two months, that's not acceptable. Disputes are decided by the card issuer and the card network, not by us, but you should have had a real person walking you through it and clear documentation of the outcome, not bot replies. Please message support in the app or on Telegram, ask for a human and mention this review, and we'll go through the dispute with you and send you what we have from the issuer.




