Alireza F.
SolarWinds Technical and Customer Support Structure is Awesome!
I have been an Admin for SolarWinds Orion products in my company for over 4 years and I can tell you that the level of customer service they provide and the customer success structure they built is one of a kind amongst many other IT Infrastructure surveillance and incident response tools. I had very few difficult moments too but there are two key qualities in their support system that makes it one of the most reliable and helpful ones in the market: 1- you can always escalate to get better help and it is usually very fast! 2- the account managers are very responsive and provide you with the best resources you need to resolve the issues or get the help you need ASAP. I can go on and on about their support. I just like to give back a little by sharing my experience with SolarWinds Technical and Customer Support here.