J S.
Inaccurate website care instructions made scarf not wanted
Needed a scarf for motorcycling so will get grubby and need washing. Soho Scarves website says how robust Polyester is and can be machine washed. When the Polyester scarf arrives it has Dry Clean only label on it. I returned and asked also for their postage to be refunded as if they had properly described the care instructions I would not have ordered so they should pay their postage. i wasn't asking for my return postage just their sending out postage. They would not refund. I have used Soho Scarves before a couple of times but I won't do so again. Very silly business model, bad website description annoys customer, refund the £1.95 postagae would placate customer BUT they chose to lose a customer for life for the sake of a couple of £.