So Good ShopReviews of sogoodbb.com

Do not order from this company. I didn’t receive the item that I paid for and they did nothing to remedy the situation. And their customer service is absolutely awful.

I ordered a wig which was advertised as natural, unprocessed human hair. I did not have to take it from its package to know that what I received was very processed and possibly not even all human hair. I began within minutes of receipt attempting to communicate with the company. They NEVER responded. I involved PAYPAL, and at the very last minute --- So Good provided a return address to send the wig with no further comment. I returned the unused/unworn wig in package (with proof) and they STILL did not refund. Thankfully, PAYPAL did, so I got my money back. Stay away from So Good Shop!!! THey are not an honest business.

I made a purchase from SoGoodBB.com and the items purchased were not as described. I purchased human hair with the intention of bleaching the hair to then dye and customize. But the hair was, in fact, not able to be bleached. I also reached out to (2) other hair companies and had them confirm in writing that the hair provided was not as described and could not be bleached because the hair was most likely not human hair. When I emailed SoGoodBB.com about the issue they did not respond and when I filed a dispute with my bank they fought the dispute by lying and claimed they did not describe the hair as human hair, which should bleach, while the very same description is still published on their website to this day.

Scam scam scam scam scam scam Stay the hell way from this company as possible now they refuse to refund my money. Trash trash trash stay away

I received a wig with live lice bugs in it. I received two wigs that I ordered. The order sat at the post office for a couple weeks due to "So Good BB" not applying the correct amount of postage on the package. Upon reviewing my order which was in original packaging from the company unbroken, I noticed that one of the wigs was not the one I had ordered. I wanted Blue and received Jet Black. When I contacted company I was told that the order could not be replaced because it was not within the allotted time frame. Due to sanitary reasons. I thought that was understandable and I respected that feeling like I had a wig that had never been worn. Oh well not as flashy, I will still use it. The second wig I removed from the sealed package, as I was looking at it, I noticed a thin triangular object that jumped at me off the wig. I thought it was tape and I said cute wig, nice quality and put it back in the bag. I wore the first wig and added it to my collection. About a month later, I went back to make plans to wear the second wig. I opened the bag and noticed more of the objects that I thought were tape and identified them as being bugs moving through the hairs. I was not able to return my wig but obviously someone else did or the workers at this company have lice. What do I do. At what point will this wig be safe to wear. Apparently the worker on the phone knew that they were having bug issues in their facility whether it be on workers or on wigs. I will not be buying any more wigs from them, no matter how cheap they are.

This is a bull#ish company, who substitute any color, without #Your permission. They then offer an exchange with a restocking fee! The nerve, I will go happy natural.before I order anything from this company ever again. Now I am stuck with a unit I cannot use! I am livid that the unprofessional company calls to verify your address but not the color of style; when they know in advance they do not have what you ordered. That is why they don't send a receipt of proof of payment. I despise these foreigners and their deceptive business practices.

I never recieved my order. I tried calling and emailing them with not response which is an indication that they know they are SCAMMERS. I will be reporting them to the BBB and reviewing them on every outlet I can find. BUYER'S BEWARE.

Horrible customer service. They sent me a product that was cancelled, and promised a refund that was never received. Then wanted me to wait until it was delivered and mail it back to them and wait for my refund that was supposed to be processed prior to their warehouse error.