Software AdviceSoftware Advice offers free, one-on-one software guidance — helping buyers find the right tools in minutes. Part of the G2 ecosystem, trusted by more than 1 million buyers since 2005. The reviews here reflect real experiences with our advisory service. For more information, visit softwareadvice.com.
Software Advice (softwareadvice.com) has 712 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Showing 62 reviews with 1 star · Clear filters
Tom P.
Disappointing Experience and Lack of Accountability
Response from Software AdviceMar 13, 2026
Thank you for alerting us to your recent experience with Software Advice. We appreciate your feedback, and if you would like to provide us with any additional details by emailing our support team at [email protected], we would like to try our best to rectify this situation for you.
Wenona
Not helpful and I ended up with dozens of sales calls from POS companies! DO NOT USE THEM!
Response from Software AdviceJan 29, 2026
Hi Wenona, Thank you for alerting us to your recent experience with Software Advice. We appreciate your feedback, and if you would like to provide us with any additional details by emailing our support team at [email protected], we would like to try our best to rectify this situation for you.
Penni D.
To many people talking in the background. Hard to understand the person with the accent!
Response from Software AdviceJan 28, 2026
Hi Penni, Thanks for taking the time to share your feedback. However, it seems like this review might be intended for another business. Software Advice does not work like that; we offer a service to people who are looking to narrow down their options when shopping for software through one to one interactions and we are based out of United States only. We encourage you to direct your feedback to the appropriate company on Trustpilot to ensure it reaches the right audience.
Stanley H.
They contacted vendors that did not fit into the needs I communicated, so I spent wasted time communicating with vendors that were not applicable and with Software Advice to ask them to stop their communication. I also tried to call the number on the email I received from Software Advice and could not get through; I was repeatedly disconnected.
Response from Software AdviceJan 27, 2026
Hi Stanley, We sincerely appreciate your feedback. While we strive to match every software buyer with the best options for their organization, sometimes we miss the mark, and that's clearly what happened here. We apologize for this mistake and assure you that the advisor's manager has been notified to provide them with coaching so that this doesn't happen again.
Jocelyn C.
Unable to provide reviews for software, which was obtained by their advice. Constantly will talk to a bot.
Response from Software AdviceJan 27, 2026
Hi Jocelyn, Thank you for bringing your recent review submission experience to our attention. After looking into the issue, it appears that our Reviews team has not received the request you mentioned. Please reach out to us directly at [email protected] so we can help resolve this issue for you.
Ronald F. M.
I’ve mentioned several times that I’m only available for soliciting calls on weekends, but the continued weekday outreach shows that my time and boundaries weren’t respected. I regularly look for CRM solutions to integrate into my clients’ businesses, however this kind of persistence without listening ends up costing business owners time and money. Because of this, I’ve decided not to move forward and would appreciate it if you remove my contact information and do not reach out to me again
Response from Software AdviceDec 24, 2025
Hi Ronald, We’re sorry to hear you have been dissatisfied with your experience with our partners. We value your feedback and are always looking for areas to improve. We will be sure to pass your feedback to our Advisor team to improve our services.
Melanie S.
Our experience with this company has been deeply disappointing. We paid a significant amount of money for their e-prescribing services, specifically to support DEA-required features. Despite repeated requests and multiple attempts to resolve the issue, they never provided the necessary components for us to issue controlled substance prescriptions as promised. We reached out many times seeking clarification and support, but the problems were never fixed. Ultimately, we had no choice but to switch to another provider in order to meet our clinical and legal responsibilities. Even after the service was never delivered as contracted, we were informed that we could not receive a refund. This has been a costly and frustrating experience, and I cannot recommend this company to other practices seeking reliable e-prescribing support.
Response from Software AdviceNov 28, 2025
Hi Melanie, Thanks for taking the time to share your feedback. However, it seems like this review might be intended for another business. Software Advice does not make or sell any software; we offer a service to people who are looking to narrow down their options when shopping for software. We encourage you to direct your feedback to the appropriate company on Trustpilot to ensure it reaches the right audience.
Yogesh B.
On festival session all support team gone to holiday marg ERP Can't recieve call
Response from Software AdviceOct 24, 2025
Hi Yogesh, Thank you for your feedback. We apologize for the inconvenience during the festival period. We’re working to improve our support availability. Please contact us at [email protected] and give us a chance to assist you.