I recently had a website built by Soft bit digital, and I'm extremely satisfied with the results! The team was professional, responsive, and perfectly captured my vision. The website is sleek, user-friendly, and has exceeded all my expectations. For anyone looking to develop a high-quality website, I highly recommend Soft bit digital. Amazing job.
Response from Softbit DigitalOct 31, 2024
Dear Valued Customer,
Thank you for taking the time to leave us such a positive review! We’re delighted to hear that you had a great experience with our team and truly appreciate your kind words and recommendation.
At Softbit Digital, we are dedicated to delivering outstanding service, and it’s rewarding to know we’ve met your expectations. If there’s ever anything more we can assist you with, please don’t hesitate to reach out.
Thank you once again for choosing us, and we look forward to serving you in the future!
Warm regards,
MI
MINA
Review
It was a really good experience and they got the job done perfectly but even though we had a couple problems throughout the process but we were able to cooperate and figure out what was wrong and how we can fix it
Response from Softbit DigitalOct 31, 2024
Dear Valued Customer,
Thank you for taking the time to leave us such a positive review! We’re delighted to hear that you had a great experience with our team and truly appreciate your kind words and recommendation.
At Softbit Digital, we are dedicated to delivering outstanding service, and it’s rewarding to know we’ve met your expectations. If there’s ever anything more we can assist you with, please don’t hesitate to reach out.
Thank you once again for choosing us, and we look forward to serving you in the future!
Warm regards,
BH
Big Hand P.
Wish I didn't pay upfront - Big Mistake!
Let me preface by saying I hate having to leave a negative review, but I feel compelled to, given my experience working with this company. I contracted them for a particular job, writing custom code for a Wix site. After outlining exactly what I needed done, and highlighting the challenges with my request as I understood them from interacting with Wix myself - they assured me it could be done without any issues.The first red flag was when they launched the code directly into Production instead of posting to a Test Site which is standard practice with Wix. My first run-through and I noticed it was not doing what we had discussed.The next red flag was directly after this, I explained again, in even more detailed terms why the code was not doing what was requested, and they responded with a note assuring me they now understood but based on that would not recommend an additional budget of ~3x on top of what I already spent with them. I declined this upcharge and requested they continue with the original agreed-upon work. It didn't have to be fancy or have all sorts of bells and whistles - it just had to work.After lots of back and forth which required me to quality check the work myself each time - they were never able to get it to do what it was supposed to, and finally, they acknowledged and admitted that it was not possible given the constraints of Wix. I then researched on my own and found how it could work, but required utilizing an API Wix supported/recommended, but at this point way too many days had passed and I ultimately had to work around the original request so I requested a refund (partial or full - up to them), and outlined all of the back and forth with the developer so their project manager had full context. I told them very clearly I never got what I paid for, which they acknowledged, and simply needed some type of reimbursement back. They declined, and here we are, unfortunately.Sadly this company does not understand Wix and how it works very well, and their customer service is severely lacking. I recommend you steer clear of them, or at minimum be sure to NOT pay upfront for services not yet rendered because they may simply be telling you they can do what you need, but not actually understand if they can.
— UPDATE TO ADDRESS THE DISINGENUOUS REPLY —
For anyone reading this and interested in the full story, I’m happy to share my experience. Please feel free to contact me directly.
Access was revoked because it was clear I could not trust these people. Their claim to have completed the requirements only reinforces that they never understood what I was asking for and what was required. They simply grabbed my money (100% upfront) and then turned over buggy code that didn’t meet my requirements directly into Production which is the opposite of a best practice.
This company is a fraud, and when I originally posted this they reached out immediately and offered a refund, which was well deserved given I was unable to use what they provided me. They then came back the next day after I removed the review and offered me a fraction of the total amount I spent with them. You really can’t trust these guys, completely unacceptable customer handling of this.
Response from Softbit DigitalJul 17, 2024
Dear Mike,
Thank you for sharing your feedback. We take all reviews seriously and strive to provide the best service possible to all our clients. However, we would like to address the concerns raised in your review.
Our records show that we completed the specific custom coding work you requested on the WIX platform. After the work was delivered, you asked where the code is and after learning where the code is and how it's working, you revoked our access and requested a refund. Despite our efforts to reach out and offer support to resolve any issues, we were not given the opportunity to access the project again to make any necessary adjustments.
We are committed to customer satisfaction and are always willing to fix any issues that may arise. Unfortunately, without the necessary access, we were unable to assist further. We stand by the quality of our work and the efforts made to resolve the situation.
If you still need assistance, please restore our access so we can help address any concerns you may have.
Best regards,
Team Softbit Digital
MI
Michel
You should only pay a little more…
You should only pay a little more attention to the details when you talk to the client, the rest is fine.
Response from Softbit DigitalOct 31, 2024
Dear Valued Customer,
Thank you for taking the time to leave us such a positive review! We’re delighted to hear that you had a great experience with our team and truly appreciate your kind words and recommendation.
At Softbit Digital, we are dedicated to delivering outstanding service, and it’s rewarding to know we’ve met your expectations. If there’s ever anything more we can assist you with, please don’t hesitate to reach out.
Thank you once again for choosing us, and we look forward to serving you in the future!
Warm regards,
CO
Consumer
Satisfied for my website
Satisfied for my website, thanks for team
Response from Softbit DigitalOct 31, 2024
Dear Valued Customer,
Thank you for taking the time to leave us such a positive review! We’re delighted to hear that you had a great experience with our team and truly appreciate your kind words and recommendation.
At Softbit Digital, we are dedicated to delivering outstanding service, and it’s rewarding to know we’ve met your expectations. If there’s ever anything more we can assist you with, please don’t hesitate to reach out.
Thank you once again for choosing us, and we look forward to serving you in the future!
Warm regards,
FN
Farah N.
Outstanding Work
I'd like to extend my sincere appreciation to Mr. David for his outstanding work. I recently engaged his logo design service for my burgoning startup and was throughly impressed by the creativity and innovation he brought to the table. Despite encountring a few minor issus along the way, Mr. David's swift and effective resolution exemplified his comitment to customer satisfction.I wholeheartedly recommend his services to anyone seeking top-notch design solutions.
Response from Softbit DigitalOct 31, 2024
Dear Valued Customer,
Thank you for taking the time to leave us such a positive review! We’re delighted to hear that you had a great experience with our team and truly appreciate your kind words and recommendation.
At Softbit Digital, we are dedicated to delivering outstanding service, and it’s rewarding to know we’ve met your expectations. If there’s ever anything more we can assist you with, please don’t hesitate to reach out.
Thank you once again for choosing us, and we look forward to serving you in the future!
Warm regards,
ZH
Zakir H.
Expression of Satisfaction with Web Designing Service
The exceptional web designing service provided by SOFT BIT DIGITAL.The quality of work delivered has surpassed my expectations, and I am thoroughly impressed with the outcome.In particular, I would like to commend Mr. Kavin for his professionalism and dedication throughout the project. His timely updates and attention to detail have been instrumental in ensuring a smooth and successful collaboration. Based on my experience, I wholeheartedly recommend SOFT BIT DIGITAL for their exemplary service and expertise in web design.
Thank you once again for your outstanding work.
Response from Softbit DigitalOct 31, 2024
Dear Valued Customer,
Thank you for taking the time to leave us such a positive review! We’re delighted to hear that you had a great experience with our team and truly appreciate your kind words and recommendation.
At Softbit Digital, we are dedicated to delivering outstanding service, and it’s rewarding to know we’ve met your expectations. If there’s ever anything more we can assist you with, please don’t hesitate to reach out.
Thank you once again for choosing us, and we look forward to serving you in the future!
Warm regards,
SL
Signsure L.
Great experience
Great experience. Softbit designed our most advance website. They are very attentive and responsive. I refommend them 100%
Response from Softbit DigitalOct 31, 2024
Dear Valued Customer,
Thank you for taking the time to leave us such a positive review! We’re delighted to hear that you had a great experience with our team and truly appreciate your kind words and recommendation.
At Softbit Digital, we are dedicated to delivering outstanding service, and it’s rewarding to know we’ve met your expectations. If there’s ever anything more we can assist you with, please don’t hesitate to reach out.
Thank you once again for choosing us, and we look forward to serving you in the future!
Warm regards,
