Louise
company has taken 2 payments
company has taken 2 payments, and when i have tried asking for 2nd to be returned, they keep asking for the 2nd order number, which clearly I dont have, which i keep explianing.Now going to have to go through bank to do a chargeback. Software was ok ish, but the results were particaulary usable, strange charachters dotted everywhere
Response from softaken.comMay 1, 2026
We sincerely apologize for the inconvenience and frustration you experienced. After reviewing your case, we have checked your payment details and confirm that the refund for the second transaction has been successfully processed. It should reflect in your original payment method within the standard banking time frame. We truly regret the confusion regarding the order number and any difficulty you faced while communicating this issue. Your feedback regarding the software output has also been noted, and we will work on improving the accuracy and user experience. If you need any further assistance, please feel free to reach out to our support team—we are always here to help.




