Chris M.
Charged $360 for an X2 remote but 7…
Charged $360 for an X2 remote but 7 weeks later no indication of shipping. Customer service on chat was unhelpful and my impression is that it's a bot. Will update this review with more info once it reaches a conclusion. I am hoping this does not involve a card chargeback but not very confident at this point. *Edit* Eventually did receive the product and I am happy with it. Increased to 3/5, averaging 2/5 for customer service and 4/5 for the product. *Edit* Aug 2026 Tried integrating with Home Assistant and was able to configure it as a "device" and add that to activities. This allowed mapping hard buttons to any Home Assistant action!!! So happy with this that I've bumped the review up to 4 stars. Product = 5 stars, Customer Service = 2 stars.