Mohamad O.
I had a very good experience with them, Not Scam.
I ordered a baton, when I read all those terrible reviews about the site, I got so worry, so I contacted teh seller, she was so nice and helpful actually (Caroline), I received it after approx. 20 days. Later on the baton malfunctioned - more than likely because of me, I oiled it, so may be this is why the lock didn't work again - I contacted the customer service, I explained that it might be my mistake, she told me - Caroline again - don't worry, and they sent me new one, and told me I can keep the one I have. I really didn't know even what to say!