Sobe RelocationReviews of soberelocation.com

I booked a mover over a few states and not only did the "guaranteed estimate" get raised with no warning, but by the time the furniture arrived 2 weeks later--so much of it was damaged and unusable. I six hour drive took 2 weeks! I couldn't get the company to even send the insurance claim information. They completely ghosted me. I contacted the Better Business Bureau and they would not even reply to a request from them. No wonder they are not certified. BUYER BEWARE!! Please notice they don't "approve" negative reviews...only positive. That is a warning sign I missed.

To Anyone Considering Hiring a Moving Company: If you’re planning a relocation and thinking about hiring professional movers, I urge you—based on personal experience—to avoid using a broker and never hire a moving company that doesn’t own its own trucks or employ its own drivers. These details matter more than you might think, and I hope this message spares someone from going through what we did. Here is our story. We hired Sobe Relocation, a broker based in Fort Lauderdale, Florida. At first, they were friendly, responsive, and offered a quote to move us from Indiana to Colorado that seemed like a great deal—too good to be true, as we would later learn. Sobe Relocation subcontracted the move to Best Moving Service, a company supposedly based in Denver, Colorado. In hindsight, this should’ve raised immediate concerns. The company has no website, no verifiable presence online, and uses a generic Gmail address. It is nearly impossible to find legitimate information about them, which should’ve been a major red flag. On moving day, the crew spent hours at our Indiana home wrapping our belongings carefully—including two large patio sets and a 1,500-pound gun safe. We were offered one month of free storage, which we initially appreciated. When we needed to extend for an additional two weeks, we were charged for a full extra month with no option for prorating—even though we didn’t use the full 30 days. Scheduling delivery became another challenge. They could not provide a specific delivery date and instead gave us a vague 14-day delivery window. When the delivery day finally arrived, things took a dramatic turn. That morning, I received a call—not from the moving company, but from an independent semi-truck driver who informed me that he couldn’t deliver our belongings to our mountain home. He claimed the 18-wheeler couldn’t navigate our road and demanded an additional $600 “transportation fee” to complete the delivery using a smaller trailer. If we didn’t pay, they would hold our items. We felt we had no choice but to pay the fee. Our belongings were then transferred from the semi into a box trailer—completely unwrapped—and transported to our home. When the trailer doors opened, what we saw was shocking. Nearly everything was damaged. Our patio furniture was in a tangled, dented heap. The gun safe had been flipped multiple times, destroying the interior shelving. Glass and fragile items were shattered. It was heartbreaking. When we called the moving company, they told us we had to file a damage claim through a third-party claims company. After spending many hours taking photographs, weighing items, filling out paperwork, and submitting documentation, we waited nearly two months—only to be offered $90 in compensation. According to the contract’s fine print, they would reimburse $0.60 per pound of damaged goods. Somehow, they calculated our total damages (including a 1,500-pound gun safe) to be worth about 150 pounds. We declined the insulting offer. The claims company said there was nothing else they could do. When I attempted to follow up directly with the moving company, I was met with extremely unprofessional behavior. Calls were ignored, and in multiple instances, I was hung up on. This included both Sobe Relocation and Best Moving Service. In short, this experience has been devastating, stressful, and completely avoidable. We will never use a broker again and will never trust a company that does not operate its own fleet and employees. I share our story in hopes of protecting others from the same experience. Please do your research, ask tough questions, and make sure you are dealing directly with a reputable, licensed, and accountable moving company.

Still have not heard back from this company about claims “filed” in November…. Spent months on the phone with Victoria and now she won’t even return a phone call or email. Stolen items such as jewelry, a coffee table top, and miscellaneous pieces have never come to light. Please RUN AWAY from this company…. Other companies they hired for the jobs damaged our house and never returned the calls or emails either. No compensation and ZERO communication at this point…. Nothing was done for us.

Go with ANY OTHER MOVING COMPANY. This place scammed my sick elderly mother. She payed them over 8 grand to move to move her stiff and almost EVERYTJING was either broken or lost. I have been reaching out for months now and they give you the run around.

Dont believe the fake reviews on the Sobe web page. Dont believe the false promises they will give you. Our experience with Sobe Relocation was a massive headache. They are a broker. They had D & H Moving Express from St Louis do our move from Wisconsin to Mississippi and we paid extra for a direct move. They brought our things a day late and other peoples things were on the truck. They direct move we paid extra for never happened. As they unloaded our furniture my husband noticed not just scratches but gouges on most of our wood furniture. Remember….Sobe sent these jokers from D and H Express!!! My husbands television was completely destroyed. My brand new $500 cookware set and brand new printer were not on the truck. David-owner of D & H told us that they had problems with their movers stealing things!! Almost FOUR MONTHS LATER they have yet to compensate us for anything. Do yourself a favor and avoid Sobe Relocation and ANY BROKERS. You just never know what kind of ass-clowns are going to show up!! Find a good family owned moving company. I wish I would have listened to all of the bad reviews on Yelp and the BBB…..

TDLR: Broker company with fake reviews. I initially received a very low estimate from this moving company—almost 40% less than what other movers had quoted. However, three days before the scheduled move, I got a call asking for an exact inventory of the items I planned to move. Despite not adding many items, they significantly increased the price. I had also requested an ETA well in advance, but they only provided one the day before the move. I had to constantly follow up to get any sort of confirmation, which was frustrating. Their policy states that the first 100 feet of moving is included, but beyond that, they charge $1 per additional foot. Initially, I was told this applied to the distance between the elevator and the apartment at both the current and new locations. However, when I tried to confirm this a day prior, I was told the charge would only apply at one location. This inconsistency raised doubts, so I did some deeper research into the company. I discovered they don’t own their own trucks and simply act as brokers. This means the final pricing would ultimately be determined by the trucking company they contract, not the initial estimate I received. Additionally, the initial payment was made via Zelle instead of a proper payment gateway—a red flag I missed at the time. To make matters worse, they expected the final payment in cash, which only added to my concerns about transparency. When I began reviewing the company more thoroughly, I noticed that many of their 5-star reviews seemed suspiciously fake. The wording felt generic, overly positive, and lacked the detail you’d expect from real customers. This only reinforced my decision to cancel the move with them. In the end, I trusted my instincts and decided not to proceed with this company due to their lack of clarity on pricing, unreliable communication, and questionable reviews. Instead, I found a legitimate moving company that owned their trucks and provided a far better experience. My advice: Always choose a moving company that owns its trucks and avoid brokers like this one. Transparency, consistency, and genuine reviews are key when it comes to trusting movers with your belongings.

Worst moving company EVER! They will original quote you a price just to going your business. They will call you several times before the move to make you feel confident about the move. However, when they are sitting in your living room, truck outside they double the price. Then they blaming you saying that I should've asked more questions. They are frauds and I would not recommend. I dont wish this on anyone.

I used Sobe in September. They didn't tell me they was a broker. I moved fr St Louis to Buffalo. There was no communication about when I was getting my stuff. I was told different stories from Sober and D&H. So I went back to St Louis and got my stuff in October. And still got the run around. After getting the police involved I finally got my stuff. But there were items missing. Have not heard from either company about my missing items