Erica W.
Non existent customer service
I ordered 3 sweatshirts (1 by accident, my own fault). They were all the same color, Charcoal Grey. Except that one is about 10x darker than the other 2. That one also has a black graphic. You literally can't see it. At first I assumed that was my fault too, but actually its nothing like the picture advertised and again its listed as the same color as the rest of the order. But my main beef is that I left a dissatisfied review and then attempted to fill out their issue form, but even copy and pasting my order number the form bounces back that it can't be found. So I responded to an email, like their email says to do if help is needed. After a couple days with no response I see it was a "no reply" address. So I forwarded it to their customer service email. Days have passed with no response so I'm assuming I'm stuck with 2 garbage hoodies which sucks, these were meant to be perfect anniversary gifts.