customer
First I'll say everyone was very nice …
First I'll say everyone was very nice and professional However, I honestly felt a little confused Dr said nose and thrust procedures were $2,500 Nurse said nose was $820 & thrust $2,500 Dr said recovery from procedures was minimal. Nurse said nose was minimal but throat procedure would give you a sore throat. Dr said said my insurance covered a mouth piece 100% but when it was time to finish up nothing was done regarding a mouth piece because they weren't sure if my insurance would cover it My notes I took home said I needed a 6 week follow up but no apt was made I've received no call about insurance approval for the mouth piece yet either.
Response from The Snoring CenterFeb 5, 2018
Thank you for your feedback. We apologize for any confusion, but insurance sure can be hard to figure out these days. Even when things are "covered" by insurance, many people now have deductibles and co-payments that can make the out of pocket cost vary from person to person and from plan to plan. So you can have a procedure that is "covered by insurance" and still end up paying for some, most, or all of it (depending on your plan deductible and other variables). And yes, we often need to get "pre-authorization" for things, even if your insurance "covers it". We wish that the system were a whole lot simpler and more straightforward, too! Just so you know, it's not unusual for "pre-authorization" to take a few weeks - but here, too, different plans are different. Rest assured that we will continue working behind the scenes with your insurance company and let you know as soon as we hear anything.


