Stuart W.
Great product, Great company
I purchased the mouthguard on November 11th 2025. A few days later I started using it. I used it for approximately a month when it started slipping off my upper teeth. After remolding it twice I contacted SnoreLessNow for any suggestions to get it to work. My email was answered by co-founder Chris Garvey. He was very empathetic and offered to send me a new upper piece at no cost which I accepted. The new piece was sent immediately and received in a couple of days. Chris was also in contact to make sure I received the replacement and how it was working out. After wearing the replacement for a couple weeks I started experiencing some tooth pain wearing it for 3-4 hours a night and emailed asking for suggestions. My email was answered this time by Robert who I worked with the rest of way. He suggested I drop down a strap number to see if that helped and it did! After using the device for about another month it started slipping off my upper teeth again. Robert responded with a list of reasons why I could be experiencing the problem. #4 on the list was bruxism(teeth grinding). Bam! I have bruxism. It said bruxism was a contraindication for the device. I didn't remember seeing that prior to purchase. Before I had responded Robert had offered to send a complete set (upper and lower) to give it one last try again at no additional cost. After telling Robert about my bruxism he said that was "No problem " and offered to send me the set for one last try or to go ahead and initiate a refunded under the 120 night guarantee. I accepted the one more, last chance offer. When I asked about the 120 night guarantee status he said it was still in effect. After about another month, my bruxism was too much for the device and it started coming loose again. Once again I emailed Robert and told him,regrettably, I didn't see this working out for me. He completely agreed with my assessment of the situation and immediately initiated my refund. The refund posted to my account in 2 days! I want to thank Robert and Chris for their incredible help and support with trying to make this work. Even though the mouthguard didn't work out for me, it's well made and the company stands behind their product. Highly Recommend!
